At ICBA Securities, we provide community bankers the tools to grow their investments.

Maintaining an effective card program doesn’t stop after choosing the brand and creating the perfect card for your account holders. It requires understanding the rules and regulations, as well as processes that surround the entire card program. Chargebacks are an integral part of any card program, and they affect all participants; the issuing institution, the merchant, and the card holder. Understanding what a chargeback is and how the process works is a must for all participants.

Learning Objectives:

• Understand the rules, regulations, and operational processes that govern card program management.
• Identify what a chargeback is, how it occurs, and the steps involved in resolving it.
• Assess how chargebacks affect issuing institutions, merchants, and cardholders, and apply strategies to manage them effectively.

Duration: 75-minutes

Presented live and recorded on 03/31/26.

Digital assets continue to influence the direction of financial services, and bank directors need a clear, strategic understanding of what these developments mean for community banks. Don’t miss this illuminating session instructed by ICBA consultant Wade Peery.

You’ll gain a straightforward overview of the digital asset landscape—from blockchain basics to stablecoins, tokenized deposits, and real-world use cases—along with key concepts, emerging trends, and their implications for governance, risk oversight, and long-term strategy.

Learning Objectives

• Understand the big picture of what digital assets are and why they’re gaining attention in financial services.
• Recognize major categories—such as cryptocurrencies, stable coins, and tokenized deposits.
• Identify broad industry trends shaping how digital assets may intersect with payments, deposits, and customer expectations.
• Consider strategic implications for community banks, including risk, regulation, and potential opportunities.
• Build confidence in oversight roles by understanding the questions directors should be asking as the landscape evolves.

Register for all four Bank Director Forums and save $200!

Don't miss this fast-moving seminar that will prepare you to identify and protect your bank's reputation and assets. Benefit from the interactive format and expert instruction from various industry experts and government agencies and leave with essential knowledge and tools that you can implement immediately.

Learn to identify risks and protect your community bank's reputation and assets. Review trending fraud schemes, situations that can give rise to internal and external fraud, fraud red flags, and much more.

Learning Objectives:

• Review situations that can lead to fraud.
• Hear about the newest fraud activities.
• Learn how you can help your bank mitigate check fraud.
• Understand how you can detect and prevent financial crime.
• Be able to identify types of fraud schemes and how to protect your bank and its customers.