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Commercial Lending Institute
ICBA's Commercial Lending Institute teaches you a comprehensive understanding of the complex and multifaceted commercial lending process. From navigating intricate credit evaluations to addressing...
Leadership Bundle
Build stronger leaders at every level of your bank. Community banks thrive when their people do. ICBA Education’s Leadership Online Course Bundle gives your staff the skills, confidence and mindset...
Management Bundle
Whether someone is stepping into management for the first time or refreshing their approach, the Management Online Course Bundle equips them to guide teams, develop talent, and contribute to your...
HSA-IRA Bundle
Give your entire team the confidence to support HSA and IRA accounts with this essential 15‑course training bundle. Because many community banks rely on just one subject‑matter expert, this bundle...
Tie customer voice metrics into bank’s key performance indicators
ICBA Preferred Service Provider Avannis’ best-in-class banks include customer experience metrics like “overall satisfaction,” “NPS,” and “ease & convenience” into bankwide KPIs. Join to hear what...
Digital Lending Unlocked: The Future of CRE, Ag Real Estate, Multi-Family, HELOC—and the Rise of Pledging
For years, CRE, Ag RE, multi-family, and HELOC lending have lagged behind while other sectors harnessed digital efficiencies, superior customer experiences, accelerated capital velocity, and robust...
Stress test your employee climate with a satisfaction study
ICBA membership assists with the cost of an internal employee climate research program designed specifically for your bank. ICBA Preferred Service Provider Avannis administers the ICBA Magazine’s...
Community Bank Human Resources Seminar
Today's modern workplace is transforming the role of the community bank human resources (HR) professional. People management and responsible administration are key for all HR professionals. Whether...
Red Flags 101: Identifying Fraud and Money Laundering Risks
Community banks play a critical role in safeguarding the financial system, and identifying potential fraud and money laundering activity is a core part of that responsibility. This webinar will...
Conducting a Physical Security Review and Risk Assessment Webinar
This information-rich program provides a practical, repeatable process you can use to complete your annual security review with confidence. No longer can you just use a checklist to determine if...
Elder Fraud: The Next Frontier Webinar
Elder fraud is becoming one of the most rapidly growing financial crimes in our nation. Criminals strategically select their targets, using sophisticated deception to gain their trust and access...
The Beginning Investigator Webinar
This webinar is designed specifically for individuals who have little or no previous training in financial institution investigations. If you have been the security officer for less than three...
Internal Fraud for Boards and Supervisory Committees Webinar
Internal fraud is often an unspoken issue within financial institutions. Some organizations avoid discussing embezzlement because they worry that talking about it will draw attention to the issue —...
Board Reporting: The Security Perspective Webinar
Regulations specify that the Security Officer must report to the board annually and that the implementation, administration, and effectiveness of the security program be addressed. What exactly the...
Bank Policies & Procedures: Agricultural Lending (PLL-076)
Establishes the parameters and structure covering agricultural lending, including interest rates, pricing of loans, lending limits, and credit criteria.
Bank Policies & Procedures: Appraisals & Evaluations (PLL-124)
Establishes guidelines to assist the bank in protecting its interest in real estate-related transactions. Includes appraiser and evaluator qualifications and selection, as well as the competency...
Bank Policies & Procedures: Artificial Intelligence Governance Policy (PLM-341)
This policy offers guidance for directors, officers, and staff in effectively managing cyber risks in the context of artificial intelligence (AI). It addresses critical aspects, such as strategic...
Bank Policies & Procedures: Bank Owned Life Insurance (BOLI) (PLM-234)
Identifies risks inherent in the acquisition, retention, and use of BOLI. Covers specific types and limitations on BOLI, including key persons, cost recovery, split-dollar life insurance, and life...
Bank Director Glossary
Bank Director Glossary includes more than 200 pages of customary terms used by regulators, executive officers, industry consultants, and attorneys. Presented alphabetically with clear and to the...
Director Digital Training Series
The Director Digital Training Series features 7 different presentations that vary from 14-20 minutes in length. These can be used during board meetings, for annual training, new director training...
Consumer Lending Institute
Make informed credit decisions by developing your ability to evaluate a consumer loan request. This program covers the application process, financial statement analysis, credit analysis, loan...
Bank Policies & Procedures: Compliance Management (PLC-104)
This is an overall policy for demonstrating how your bank will comply with the banking compliance regulations. Provides information on compliance officer and compliance council responsibilities,...
Bank Policies & Procedures: Consumer Lending (PLL-080)
Establishes standards for individual credit decisions such as anti-discrimination, credit criteria, credit documentation, regulatory requirements, loan types, and exceptions.
Bank Policies & Procedures: Bank Secrecy/AntiMoney Laundering (PLC-109)
Provides procedures as required by the regulatory agencies. Includes information on exempt persons, internal records, currency transaction reports, Office of Foreign Assets Control, Customer...
Bank Policies & Procedures: Board of Directors (PLM-100)
Designed to assist the board in recognizing and carrying out its duties and responsibilities for overall direction of the bank. Includes planning and budgeting, monitoring operations, overseeing...
Bank Policies & Procedures: Fair Debt Collection Act (PLC-117)
Establishes the bank's intent for proper debt collection practices, including collection guidelines, collection activities, and third-party communications.
Bank Policies & Procedures: Fair Lending (PLC-177)
Establishes fair lending activities, including taking loan applications, telephone inquiries, advertising, and credit evaluation standards. Also covers loan decisions, notifications, and adverse...
Bank Policies & Procedures: E-Sign Act Policy
The E-Sign Act provides a general rule of validity for electronic records and signatures for transactions in or affecting interstate or foreign commerce. E-Sign allows the use of electronic records...
Bank Policies & Procedures: Fair Credit Reporting Act (PLC-115)
Defines the bank's responsibilities under the act, including loan and deposit declinations. Establishes guidelines for investigative reports and use of prescreened lists.
Bank Policies & Procedures: FDIC Signage & Advertisement Requirements (PLC-344)
The FDIC has recently updated the requirements regarding FDIC insurance. As part of that update, all FDIC-insured institutions must have a policy regarding these FDIC requirements. Streamline...
Bank Policies & Procedures: Disposal Consumer/Customer Info (PLM-232)
Sets forth the bank’s systems and policies regarding the destruction of customer and consumer information. Defines various bank records and outlines steps to destroy information contained in them....
Bank Policies & Procedures: Electronic Banking Risk Mgmt (PLM-182)
Establishes detailed policy guidelines for use of electronic banking, including security of customer information, third-party vendors, security controls, passwords, authentication, and strategic risk.
Bank Policies & Procedures: Electronic Data Processing (PLM-094)
Outlines the basic standards required to meet all areas of the bank's data processing operations. Provides structure and guidance to management, establishes controls, and addresses outside vendors,...
Bank Policies & Procedures: Do-Not-Call (PLC-240)
Provides banks with guidance on complying with FTC and FCC regulations dealing with telemarketing practices. Covers federal Do Not Call Registry, internal lists, customers and non-customers,...
Bank Policies & Procedures: Dormant Accounts (PLM-185)
Addresses responsibility, defining dormant/inactive accounts, processing, reporting, and service charges and interest payments.
Bank Policies & Procedures: Flood Insurance (PLC-123)
Ensures the proper use of flood hazard determination form, customer notification, insurance coverage, escrow, and forced placement procedures.
Bank Policies & Procedures: Emergency Preparedness/Disaster Recovery (PLM-151)
Sets the basic plan for emergency preparedness including employee training and protection, succession, alternative headquarters, back-up facilities, back-up systems, and testing.
Bank Policies & Procedures: Home Equity Lending (PLL-236)
Guides the bank in establishing requirements for marketing, underwriting standards, collateral valuation management, individual account and portfolio management, and servicing for open and...
Bank Policies & Procedures: Home Mortgage Disclosure Act Reporting (PLC-119)
Establishes internal procedures that result in the proper recording of loan information, submission, and proper disclosures to the public.
Bank Policies & Procedures: I.T Asset Lifecycle Policy (PLM-330)
Establishes lifecycles for the hardware and software that is used within the bank as defined by the manufacturer or determined by the bank, identified by the manufacturer's plans for providing...
Bank Policies & Procedures: Identity Theft Prevention Policy (Red Flag) (PLC-224)
Provides guidance regarding the nature of identity theft, ways to prevent or deter it, response to suspected or actual instances, and education of bank staff and customers. This policy includes the...
Bank Policies & Procedures: Liquidity Risk Management (PLM-096)
Designed to ensure that the bank is managed to provide an adequate level of liquidity to meet both predicted and unexpected cash needs while maintaining a planned net interest margin.
Bank Policies & Procedures: Litigation Risk (PLM-211)
Defines the risks associated with real or threatened litigation. Covers legal counsel's role and responsibilities, risk management, assessment of potential losses, and system controls.
Bank Policies & Procedures: Management of Country Risk (PLM-212)
Addresses the risk that economic, social, and political conditions in a foreign country may adversely affect a bank's financial interests. Covers responsibility, policies and procedures, country...
Bank Policies & Procedures: Loan Review (PLL-082)
Covers loan review committee duties and loan review officer responsibilities and qualifications, as well as scope of review, sample selection, and types of review. Highlights a rating system that...
Bank Policies & Procedures: Incident Response Plan (PLM-250)
Lays out the steps to be followed should a bank experience a breach of data or loss of customer information. Includes an Incident Response policy, steps to take for specific types of incidents, a...
Bank Policies & Procedures: Information Security Program Policy (PLM-252)
This policy and the sub-policies it contains are designed to provide guidance to all bank employees of the confidentiality and importance of safely maintaining customer information.
Bank Policies & Procedures: Liquidity Contingency Fund Plan (PLM-272)
Provides a written contingency funding plan as required by Interagency Guidance on Funding and Liquidity Risk Management. Delineates strategies and actions addressing potential liquidity...
Bank Policies & Procedures: Internet/E-Mail Risk Management (PLM-183)
Establishes a set of policies for use of the Internet and e-mail facilities. Includes guidelines for customers' privacy, procedures in the case of disruptions of bank operations, bank computers,...
Bank Policies & Procedures: Interest Rate Risk (PLM-095)
Establishes the guidelines to ensure that the bank is managed to recognize, measure, and control interest rate risk by setting risk limits, strategies, and reporting formats. Updated to reflect the...
Bank Policies & Procedures: Insider and Affiliate Credit (PLC-075)
For compliance with insider lending. Designed to address the particular credit and legal standards that apply to insiders, including lending limitations for individuals and affiliates.
Bank Policies & Procedures: Marijuana Business and MRB Lending Policy (PLL-333)
Establishes a prudent framework for financial institutions to responsibly conduct business with legal marijuana/cannabis businesses in their communities while acknowledging and mitigating the legal...
Bank Policies & Procedures: Model Risk Management Policy (PLM-295)
Establishes methodology to mitigate potential risks arising from the bank's reliance on financial models and to ensure that the sources and the magnitude of the bank's model risk are understood and...
Bank Policies & Procedures: Military Lending Act (PLC-323)
This policy outlines the objective of the Military Lending Act to extend protections to a broader range of closed-end and open-end products. Includes information on the MAPR, disclosure...
Bank Policies & Procedures: Money Services Businesses (PLC-235)
This policy provides guidance to assess the risks associated with servicing MSBs. Topics include the identification, documentation, and monitoring of these entities, as well as the operational...
Bank Policies & Procedures: Planning and Budgeting (PLM-088)
Identifies the responsible parties and outlines the process for developing and implementing the strategic plan and the budget.
Bank Policies & Procedures: Loan Workout Policy (PLL-286)
Establishes an appropriate practice for renewing and restructuring troubled credits. Addresses the requirements that are appropriate for the complexity of the bank’s loans and that are consistent...
Bank Policies & Procedures: Quality Control System (PLL-226)
Sets the guidelines for establishing a quality control system. Covers the purpose and scope of a quality control system, system operation, investigation, and policy review.
Bank Policies & Procedures: Merchant Services (PLL-233)
Guides the bank in managing its relationship with Visa/MasterCard merchants. Topics include management of risk, capital adequacy, merchant approval processes, pricing, and fraud monitoring.
Bank Policies & Procedures: Marijuana/Cannabis & MRB Policy (PLC-331)
This policy establishes the responsibilities and requirements for conducting banking activities for legal marijuana and cannabis businesses, including those Tier 2 and Tier 3 businesses that have a...