Payments & Tech

Recent research from FICO shows that 88% of bank customers say experience is as important as or more important than products and services.

Whenever a new technology comes on the market, community banks must gauge whether its potential uses are worthy of the hype and investment. Here’s what you need to know about the newest form of AI, known as agentic AI.

Community bankers, fintech experts and consultants alike are keeping their finger on the pulse when it comes to the latest technology—with the goal of understanding what’s useful and what’s all hype. Assessing the hottest new banking technology and how they’ve personally seen it used, here’s what they had to say.

SPONSORED | Why are community bankers increasing their use of reciprocal deposits? In an environment where deposit competition is intensifying and customer concerns about deposit safety remain top of mind, reciprocal deposits have emerged as a vital tool for community banks.

SPONSORED | IBT Apps' newest ebook is available! Shopping for new technology can often feel like a lose-lose situation. With this guide, you’ll learn how to innovate smarter and spend wiser. A high-level, must-read for bank executives, operations, finance, and technology leaders.

Core conversions are a huge undertaking, which is why every bank employee, from IT to HR, plays a critical role in the transition.

Cyber attack methods remain the same, but they’re being supercharged by AI and other technological capabilities. Learn how your community bank can fight back using tools and education that are evolving, too.

SPONSORED | As governance, risk, and compliance (GRC) challenges evolve, you must adapt. Discover how emerging GRC trends are shaping the future – and how Jack Henry™ can help your stay compliant, resilient, and ready for what’s next.

In many ways, ICBA’s core pillars—advocacy, education and innovation—define today’s community bank priorities. Extending those areas to the products and services driving bank investments, regulatory technology solutions emerge as a major player.