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Right to Financial Privacy (Individual)
The Right to Financial Privacy Act of 1978 provides customers of financial institutions with a reasonable amount of privacy for their financial records from the federal government. The Act includes...
Small Business Lending Rule (1071): Practical Application (Individual)
The Small Business Lending Rule (aka 1071) requires financial institutions collect and report to the CFPB certain data regarding applications for credit for women-owned, minority-owned, and small...
Supply Chain Cybersecurity (Individual)
In recent years, supply chains have become more efficient by automating many of the tasks and processes that were previously performed manually. The more that companies’ processes are automated and...
Robbery Response Techniques for All Personnel (Individual)
All bank personnel are just as responsible for maintaining the institution's Security Program as is the Security Officer and the role is a simple, but critical, one. This course discusses options –...
SAFE Act Training for MLOs (Individual)
The Secure and Fair Enforcement for Mortgage Licensing Act (SAFE Act) mandates a nationwide licensing and registration system for residential mortgage loan originators as well as the development of...
Security: An Orientation (Individual)
An effective security program is an excellent tool for protecting the institution's work product, physical assets, intellectual assets, and personnel. This course will introduce key concepts in...
Servicemembers Civil Relief Act (Individual)
The Servicemember Civil Relief Act (SCRA) provides relief provisions for both consumer and business credit that was extended to servicemembers prior to going on active duty. The protections include...
Small Business Lending Rule (1071): In-Depth (Individual)
The Small Business Lending Rule (aka 1071) requires financial institutions collect and report to the CFPB certain data regarding applications for credit for women-owned, minority-owned, and small...
Social Engineering Awareness (Individual)
This course explores what social engineering is, the types of social engineering attacks criminals use and the techniques they use to manipulate people into performing actions that either...
Teller Basics (Individual)
Banking is a people-oriented service industry. As in other service industries, customers expect quick, efficient, courteous service. However, in banking, expectations are heightened. Customers need...
Synthetic Identity Fraud (Individual)
This course explores how fraudsters create synthetic identities and use them to get credit cards and other forms of credit. Learn how synthetic identities are created, how fraudsters use them to...
Unconscious Bias (Individual)
Unconscious bias (or implicit bias) refers to unsupported social judgements or prejudice in favor or against a person or group of people. Since these happen without reasonable justification, they...
Understanding Endorsements (Individual)
An endorsement is a signature on the back of a check assigning interest to another party. The person who has endorsed the check has, by signing the back of the check, approved of the other party's...
UDAAP: Overview (Individual)
Unfair, deceptive, or abusive acts and practices (UDAAP) can cause significant financial injury to consumers, erode consumer confidence, and undermine the financial marketplace. Federal Regulations...
Working from Home Effectively (Individual)
COVID-19 is changing the way we live and work. Suddenly, many of us are working from home and trying to do it effectively amid the chaos of self-isolation, quarantines, school closures, and...
ThinkTECH Thursday – Connect MP4
Join us for this fast, fun, informative session to explore fintech solutions for community banks like yours. Each Accelerator selection process we connect with several fintech companies that have...
Bank Director Glossary
Bank Director Glossary includes more than 200 pages of customary terms used by regulators, executive officers, industry consultants, and attorneys. Presented alphabetically with clear and to the...
Workstation Security Essentials for Bank Employees (Individual)
The damage and impact from a data breach is more than the loss of the confidential information, it can also affect the bank's reputation and customer confidence. Workstation security is about much...
Director Digital Training Series
The Director Digital Training Series features 7 different presentations that vary from 14-20 minutes in length. These can be used during board meetings, for annual training, new director training...
Bank Policies and Procedures: ADA General Accessibility Accommodations Policy (PLM-328)
Describes the bank’s intention to ensure that its services are accessible and accommodating to individuals with disabilities. Includes a policy statement; roles and responsibilities of bank board,...
Bank Policies and Procedures: ADA Website Accessibility Accommodations Policy (PLM-327)
Addresses the need of the bank’s website to provide equal treatment to all its customers and the public under Title II of the ADA, the Rehabilitations Act of 1973, and Department of Justice (DOJ)...
Bank Policies and Procedures: Appraisals & Evaluations (PLL-124)
Establishes guidelines to assist the bank in protecting its interest in real estate-related transactions. Includes appraiser and evaluator qualifications and selection, as well as the competency...
Bank Policies and Procedures: Bank Protection Act Policy (PLM-214)
Provides the requirements of the regulatory agencies and covers all aspects of bank security, including designation of a security officer, security devices, maintenance, testing, training, and...
Bank Policies and Procedures: Agricultural Lending (PLL-076)
Establishes the parameters and structure covering agricultural lending, including interest rates, pricing of loans, lending limits, and credit criteria.
Bank Policies and Procedures: Artificial Intelligence Governance Policy (PLM-341)
This policy offers guidance for directors, officers, and staff in effectively managing cyber risks in the context of artificial intelligence (AI). It addresses critical aspects, such as strategic...
Bank Policies and Procedures: Automated Clearing House (PLM-231)
Crafted specifically for community financial institutions, the ACH Policy offers a comprehensive solution for establishing a robust framework governing Automated Clearing House (ACH) transactions....
Bank Policies and Procedures: Bank Owned Life Insurance (BOLI) (PLM-234)
Identifies risks inherent in the acquisition, retention, and use of BOLI. Covers specific types and limitations on BOLI, including key persons, cost recovery, split-dollar life insurance, and life...
Bank Policies and Procedures: Branch Closing (PLM-092)
Sets forth the procedures required by the regulatory agencies to close a branch office, including profit analysis and availability of services.
Bank Policies and Procedures: Business Continuity Management Policy
Designed to provide a risk management plan to avoid potential losses. Includes policy implementation, bank security, emergency procedures, back-up sites, loss prevention, liquidity, insurance...
Bank Policies and Procedures: Bank Secrecy/AntiMoney Laundering (PLC-109)
Provides procedures as required by the regulatory agencies. Includes information on exempt persons, internal records, currency transaction reports, Office of Foreign Assets Control, Customer...
Bank Policies and Procedures: Board of Directors (PLM-100)
Designed to assist the board in recognizing and carrying out its duties and responsibilities for overall direction of the bank. Includes planning and budgeting, monitoring operations, overseeing...
Bank Policies and Procedures: Business and Travel Expenses (PLM-089)
Defines the general types of expenses the bank will incur; establishes the budgeting and operational procedures needed to implement the policy; and provides policy guidelines for travel and...
Bank Policies and Procedures: CAN SPAM Policy (PLM-338)
Outlines the specific procedures when initiating electronic mail messages to any recipient with the primary purpose of communicating a commercial message, primarily emails whose purpose is to...
Bank Policies and Procedures: Capital, Earnings, and Dividend (PLM-102)
Provides a clear outline of the bank's goals and parameters for maintaining an adequate capital base, and states how the payment of dividends relates to those goals and parameters.
Bank Policies and Procedures: Charitable Contributions (PLM-086)
Establishes the types of contributions the bank will grant and sets forth the budgeting and operational procedures needed to implement the policy.
Bank Policies & Procedures: Commercial Lending (PLL-079)
Covers the bank's approach to commercial/business loans, including credit types, interest rates, pricing, borrower information requirements, legal lending limits, credit criteria, collateral,...
Bank Policies & Procedures: Code of Conduct and Conflict of Interest (PLM-101)
Guides compliance with the Bank Bribery Act. Sets forth the basic policies of ethical conduct, the foundation of basic business standards, and personal conduct. Includes a policy statement which is...
Bank Policies & Procedures: Compliance Management (PLC-104)
This is an overall policy for demonstrating how your bank will comply with the banking compliance regulations. Provides information on compliance officer and compliance council responsibilities,...
Bank Policies & Procedures: Community Reinvestment (PLC-120)
Sets the tone for Community Reinvestment Act compliance, whether by strategic plan or lending, investment, or service tests. Includes information on delineation of assessment area, performance...
Bank Policies & Procedures: Consumer Lending (PLL-080)
Establishes standards for individual credit decisions such as anti-discrimination, credit criteria, credit documentation, regulatory requirements, loan types, and exceptions.
Bank Policies & Procedures: Current Expected Credit Loss Policy (CECL) (PLM-339)
Designed to maintain an adequate methodology for complying with CECL. This policy cover the role of the Board and Management; an overview of the allowance for credit losses; the components of the...
Bank Policies and Procedures: Cybersecurity (PLM-313)
Written to assist all affected directors, officers, and staff in understanding and managing cyber risks. Topics include threat intelligence, situational awareness, risk assessment, inventory log...
Bank Policies & Procedures: Credit (PLL-074)
Addresses the composition and control of the loan portfolio as a whole, and establishes standards for individual credit decisions.
Bank Policies & Procedures: Cross-Selling Products/Services (PLM-203)
May be used as a freestanding policy or incorporated into your bank's broader-coverage marketing policy. Covers responsibilities for administering and overseeing the cross-selling program,...
Bank Policies & Procedures: Do-Not-Call (PLC-240)
Provides banks with guidance on complying with FTC and FCC regulations dealing with telemarketing practices. Covers federal Do Not Call Registry, internal lists, customers and non-customers,...
Bank Policies & Procedures: Electronic Banking Risk Mgmt (PLM-182)
Establishes detailed policy guidelines for use of electronic banking, including security of customer information, third-party vendors, security controls, passwords, authentication, and strategic risk.
Bank Policies & Procedures: Disposal Consumer/Customer Info (PLM-232)
Sets forth the bank’s systems and policies regarding the destruction of customer and consumer information. Defines various bank records and outlines steps to destroy information contained in them....
Bank Policies & Procedures: Diversity Equity and Inclusion (PLM-325)
Diversity and inclusion standards have been set and this policy assists a financial institution in defining how it will implement, monitor, and convey their standards in the hiring and promoting of...
Bank Policies & Procedures: Dormant Accounts (PLM-185)
Addresses responsibility, defining dormant/inactive accounts, processing, reporting, and service charges and interest payments.
Bank Policies & Procedures: Electronic Data Processing (PLM-094)
Outlines the basic standards required to meet all areas of the bank's data processing operations. Provides structure and guidance to management, establishes controls, and addresses outside vendors,...
Bank Policies & Procedures: Environmental Risk & Liability (PLL-081)
Covers the bank's approach to commercial/business loans, including credit types, interest rates, pricing, borrower information requirements, legal lending limits, credit criteria, collateral,...
Bank Policies & Procedures: E-Sign Act Policy
The E-Sign Act provides a general rule of validity for electronic records and signatures for transactions in or affecting interstate or foreign commerce. E-Sign allows the use of electronic records...
Bank Policies & Procedures: Emergency Preparedness/Disaster Recovery (PLM-151)
Sets the basic plan for emergency preparedness including employee training and protection, succession, alternative headquarters, back-up facilities, back-up systems, and testing.
Bank Policies & Procedures: Fair Lending (PLC-177)
Establishes fair lending activities, including taking loan applications, telephone inquiries, advertising, and credit evaluation standards. Also covers loan decisions, notifications, and adverse...
Bank Policies & Procedures: Fair Credit Reporting Act (PLC-115)
Defines the bank's responsibilities under the act, including loan and deposit declinations. Establishes guidelines for investigative reports and use of prescreened lists.
Bank Policies & Procedures: Fair Debt Collection Act (PLC-117)
Establishes the bank's intent for proper debt collection practices, including collection guidelines, collection activities, and third-party communications.
Bank Policies and Procedures: FDIC Signage and Advertisement Requirements (PLC-344)
The FDIC has recently updated the requirements regarding FDIC insurance. As part of that update, all FDIC-insured institutions must have a policy regarding these FDIC requirements. Streamline...
Bank Policies & Procedures: Fixed Asset Management (PLM-222)
Describes the responsibilities and processes utilized in the management of the bank's building, fixtures, furniture, and equipment.
Bank Policies & Procedures: Holding Company (PLM-225)
Sets forth the underlying philosophy and structure for all relationships and transactions between the bank and the holding company.
Bank Policies & Procedures: Flood Insurance (PLC-123)
Ensures the proper use of flood hazard determination form, customer notification, insurance coverage, escrow, and forced placement procedures.