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Facing First Amendment Auditors: Who Are They? What Do They Want? How Should You Respond?
First Amendment auditors are individuals who enter city or public property to record your employees, officials, and operations, often under the claim of testing your knowledge of First Amendment...
Strategic Planning for Financial Institutions – It’s All about Your Strategy!
The environment for community financial institutions has changed drastically over the last five years due to shifts in interest rates, emerging technologies, evolving consumer preferences, and...
Introduction to Consumer Lending
Effectively managing consumer lending while staying compliant with regulatory requirements can be a challenge for some financial institutions. Dive into the basics of consumer lending, including...
High-Risk Accounts and Suspicious Activity Reporting Best Practices
Financial institutions face growing regulatory scrutiny when managing high-risk customers. This session explores how to identify these customers, apply effective Enhanced Due Diligence (EDD), and...
Ensuring Your Next Strategic Planning Session is Not B.S. (Boring Stuff)
Is your community bank actively engaged in a formal strategic planning process? If not, it should be. If it is but feels like total B. S., it's time for a change! Strategic planning is a critical...
The Best Data Management Philosophy Is ‘Use What You Have’
Data is abundant in banking, but effectively leveraging it poses a significant challenge for bank managers. While better data can lead to improved insights, which support better decision-making,...
Matching Customer Journey Maps with your Brand Expectations
Customer journey mapping has entered the management process at institutions actively managing their customers' experiences. However, mapping a journey is only part of the challenge. From building...
Digitization & Compliance: How to Avoid Digital Disaster
The banking industry has seen a rapid adoption of advanced technologies to streamline operations, enhance services, and optimize performance. Although this digital transformation has greatly...