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5 ways AI can improve customer service
AI can help solve customer pain points—but does it mean community banks will lose the personal touch they pride themselves on? As community bankers themselves tell us, the answer is no.
Rebeca Romero Rainey: Navigating the digital movement
The habits of our customers change, and we’re constantly walking beside them, transforming our services to meet their needs.
Charles Potts: Opportunities in the fintech landscape
A convergence of economic and marketplace factors presents community banks with new opportunities for innovation and growth as they look to the new year.
Mark Scanlan: Nobody serves rural America better than community banks
ICBA is dedicated to ensuring the role of community banks is properly communicated to policymakers so community banks can remain viable and compete on a level playing field.