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Lucas White: Staffing for the Digital Future
Digital banking is here to stay, and everything from our online banking to our mobile apps needs to speak to that customer journey.
Ion Bank: A Reflection of the Customers It Serves
Ion Bank makes a point of fostering a diverse workplace and supporting local communities through its multilingual staff, fundraising efforts and inclusive outreach.
Powering Potential: A Guide to In-Person ICBA Events
ICBA’s in-person events offer unparalleled opportunities for professional growth.
5 Tips for Handling Fintech Partnership Contracts
Go into fintech contract negotiations with clear intention to save your community bank from future conflict.
You’ve Launched a New Website—What Happens Now?
“Build it and they will come” is great for a baseball field. But when you’ve just put your all into a new website, find out how to generate ROI, produce actionable results and more.
Rebeca Romero Rainey: AI, the New Frontier
If you’ve ever watched an episode of “Star Trek,” you’ve heard its famous introduction proclaiming we must “boldly go where no man has gone before.”
Independent Financial: A New Model for Expanding Healthcare Access
Independent Financial asked what its community needed most, then undertook an innovative approach to supporting public health.
Lindsay LaNore: How To Be a Memorable Leader
Managing people is hard work, no matter what level of management you’re at. There are expectations from above and below, with never enough time to meet them all.
Is Your Bank's Website Accessible To All?
Ensuring people with disabilities can access all corners of your bank’s digital properties is more than just a legal requirement. Here are tips on how to keep your content within reach of everyone.
Charles Potts: Driving Strategy With AI as a Tool
Artificial intelligence has become the buzzword for financial services, but it’s moved beyond just hype.
How Can Community Banks Attract Gen Z Customers?
While youth accounts are a great value-add for parents, younger customers are looking for offerings with a few key characteristics.
Portfolio and Loan-Level Stress Testing: Be Proactive & Examiner-Ready
Banks should consider easier and more affordable methods to conduct both portfolio- and loan-level stress testing for more comprehensive risk management.
Rethink Your Digital Banking Experience to Retain Customers
Retain customers, enhance efficiencies, and compete effectively by leveraging cutting-edge technology and a powerful digital banking experience.
Rebeca Romero Rainey: Communication Is Key to Mitigating Fraud
Cybersecurity and fraud mitigation remain significant priorities for community banks as attacks get more creative and targeted.
Lucas White: Conquering Check Fraud One Check at a Time
We have seen check fraud ramp up over the past two years. Fraudsters have turned their attention to check rails, reintroducing older forms of attack. And check imaging drove the shift.
Technology Is Revamping Equipment Financing
From 3D printers to robotic feeders, equipment has shifted toward tech-savvy solutions that require community banks’ equipment financing expertise.
Specialize and Thrive: Community Banks Find Success Lending to Niche Markets
When it comes to organic growth, niche lending is one way to reach lucrative new markets.
Fidelity Bank Is Transforming Women's Entrepreneurship
By promoting education, advocacy, networking and financial support, Fidelity Bank's P.O.W.E.R. program is setting a new standard for financial institutions.
Establishing the Right Dynamic at Family-Owned Banks
Family-run community banks, like any family business, come with both strengths and challenges.
Time’s Up for Excel & Managing Credit Risk
The problem is the overuse of Excel leads many community banks to embrace terrible tradeoffs – especially in commercial lending. It’s time to ditch your spreadsheets.