Jen A. Miller
Jen A. Miller's Articles
Tackling Familiar Cyber Threats with Smarter Tools
Cyber attack methods remain the same, but they’re being supercharged by AI and other technological capabilities. Learn how your community bank can fight back using tools and education that are evolving, too.
Addressing Operational Pain Points With Regtech
Community banks face a variety of challenges day to day—risk, fraud, cybersecurity, etc.—that are perpetuated by a lack of time or staff. Regtech can help take the weight off bankers’ shoulders.
Is Your Bank Overspending on Tech?
It goes without saying that keeping up to date with the latest technology can cost a pretty penny, but many community banks don’t even realize some of their current technology practices are racking up a bill. To help save banks money, time and frustration, here are some things to look out for when assessing your tech budget.
How to Build an AI Policy at Your Community Bank
Artificial intelligence is here to stay, whether it’s generative AI, part of your bank’s neural network or both. That’s why having an AI policy is important—but how you go about writing it depends on how you plan to use this technology.
How Fraudsters Prey on Good Nature Following Disaster
Even as people suffer and others help their neighbors after devastation from fires, tornadoes or floods, fraudsters are looking to capitalize on both vulnerability and generosity.
How to Fight AI-Boosted Spear Phishing Fraud
Artificial intelligence has streamlined spear phishing, a kind of cyberattack involving emails, video calls or other forms of communication facilitated by fraudsters posing as a trusted colleague, boss or organization. Here’s how your community bank can hit back.
How Generative AI Can Revolutionize Cybersecurity in Community Banking
As AI grows in prominence, it’s spreading across different facets of the banking industry and its operations. And while AI fraud itself has become a significant concern, the technology's potential benefits mean that community banks have begun dabbling in this area of opportunity.
Maximize Your Community Bank's Digital Experience
A high-functioning digital platform is no longer an added perk for bank customers—it’s the standard. That’s why these community banks made the jump and revamped their digital experiences to meet the needs of a wider customer base.
How Marketing Impacts Community Banks' Recruiting
A marketing campaign could be the first thing a prospective employee sees while researching your community bank. How can you ensure your marketing strategy appeals to both customers and those on the job hunt?
How to Curate Your Community Bank's Social Strategy
Between Facebook, Instagram, X and other social media platforms, it can be difficult, if not impossible, to successfully follow every social trend when it comes to your marketing. But should that even be your bank’s goal?
How to Talk to Customers About Crypto
Most of your customers might not be investing in crypto, but their money is at risk if they do. That’s why community banks should stay current on cryptocurrency developments and be prepared to offer information and advice.
How Choice Bank Used Tech to Recapture Ag Business
When ag retailers started offering financing options from national companies at the point of sale, Choice Bank hit back with the development of an innovative POS digital origination platform.
How to See the Value of Customer Complaints
No one likes customer complaints, but they can provide a wealth of information that can improve both your community bank and your customers’ experience.
How community banks can minimize tech debt
Keeping old technology can be expensive, in terms of not only cost but also the missed opportunities to offer customers new solutions. The good news is, there are ways community banks can cut technical debt and benefit everyone.
Webster Bank's financial literacy
To help the children of low- to moderate-income families, Webster Bank made a $100,000 donation to the Wakeman Boys & Girls Club to aid financial education.
Phishing solutions for community banks
Phishing has been around almost as long as email itself, which means hackers have had plenty of time to perfect their practices. It’s more likely than not that community bank staff will fall for a scam, but how can the bank best respond?
How to collect positive customer reviews
When customers look up businesses online, reviews are one of the first things they see. These community bankers share how they collect positive reviews, and how to respond to negative ones.
Now is a prime time for digital account opening
How Americans bank has been changing for years, including how they start their banking relationships. Offering the ability to open an account online can be one way to reach customers who are unable to join your community bank in person.
What young borrowers want in the loan journey
Younger borrowers have different expectations when it comes to how they bank and do business. The needs of these digital-first customers are leading some community banks to prioritize digital loan processes that make the loan journey more efficient.
Stop elder financial abuse with data analytics
Elder financial abuse has been on the rise for the past decade, but so has data analytics technology, which banks can use to fight this fraud. Experts share strategies for community banks to protect their customers from identity fraud.
Personalization Strategies, Driven by Community Bank Data
By exploring and analyzing data-driven customer insights, community banks can enhance their personalization efforts to deliver proactive solutions with enhanced trust.
What Benefits Does Gen Z Value Most?
Gen Z and community banks are both purpose-driven, so attracting the youngest employees largely depends on which benefits companies offer. Here’s how some community banks are doing it.