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Super apps: The rise of an all-in-one platform
Convenience is a growing desire from consumers everywhere. Across the world, people are using super apps to send messages, purchase tickets and, of course, bank online. What are they, and how can...
5 ways AI can improve customer service
AI can help solve customer pain points—but does it mean community banks will lose the personal touch they pride themselves on? As community bankers themselves tell us, the answer is no.
Banking Milestones: Celebrate Yesterday’s Innovations, and Embrace Tomorrow’s Opportunity
SPONSORED—Rather than being held back by aging platforms, let’s celebrate yesterday’s innovations, but look ahead towards opportunity.
How OnBoard’s Board Governance Solution Helps Banks Be Their Best
SPONSORED | First Citizens Bank, an Iowa state-chartered bank, uses OnBoard’s board management software to increase efficiency and deliver a consistent, improved process for its boards, committees,...
Demystifying Bitcoin and Digital Assets
SPONSORED—We sat down with Thomas Grundy for a conversation on demystifying Bitcoin and digital assets. A former regulator and compliance professional, Tom shared insights on where Bitcoin...
How to collect positive customer reviews
When customers look up businesses online, reviews are one of the first things they see. These community bankers share how they collect positive reviews, and how to respond to negative ones.
New Trends Redefining the Role of Community Banks
SPONSORED | Discover the evolving trends that will determine your institution's long-term success.
Now is a prime time for digital account opening
How Americans bank has been changing for years, including how they start their banking relationships. Offering the ability to open an account online can be one way to reach customers who are unable...
How BankMD’s experiment paid off
Digital-only brand BankMD has shaken up the medical lending arena since its launch in 2019, led by Moses D. Luevano. Anchored by San Antonio-based TransPecos Banks, the experiment has brought huge...
How cryptocurrency may be going mainstream
Beyond all the hype, cryptocurrency has unequivocally gained a loyal following, and mainstream financial players are taking notice. Is it time community banks got involved in crypto? One community...
Why it pays to offer cross-border payments
Offering cross-border payments used to have a high barrier of entry, but thanks to new technology and increasing revenue opportunities, they may be an untapped growth opportunity for enterprising...
Could apps improve your customers’ financial health?
Fintech-developed apps that help customers manage their finances are looking to partner with community banks to help them reach new customers and deepen existing relationships.
10 mobile lending UX best practices
The easier and more intuitive your mobile lending platform is to use, the more high-quality loan applications you’ll receive.
How to Balance Human and Machine While Using Chatbots
Community banks’ reputations are built on personal connection. But with an effective chatbot, banks can free up staff to focus on customers’ more complex needs. It just takes effective training.
Rethink Your Digital Banking Experience to Retain Customers
Retain customers, enhance efficiencies, and compete effectively by leveraging cutting-edge technology and a powerful digital banking experience.
5 Ways to Make a Good Digital Impression on Your Bank Website
A website isn’t just for location, hours and product information. It’s often a prospective customer’s first view of your community bank.
Tips For Sending Transactions Over The FedNow® Service
By enabling customers to send instant payments via the FedNow® Service versus only receive, banks can gain a faster, stronger ROI.
Ease Reporting with Automation
Routine reporting can be time- and paper-intensive—but automation can take mundane tasks off your team’s plate and create all kinds of other efficiencies.
Elkhorn Valley Bank & Trust: The Bankers Behind the Screen
Elkhorn Valley Bank & Trust strikes a balance between personalized service and quick convenience with its growing collection of Teller On Demand kiosks.
Securing Your Cloud Banking Network
Cloud banking is rising in popularity. And as with every new technology, community bankers must learn how to limit risk and secure the platform to protect bank customers and their data.