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Brad M. Bolton: Community continuation
Community continuation is not about checking a regulatory box; it means putting a name to the people who will be the future of our banks.
Customer Understanding Deepens Relationships
SPONSORED | Investing in your tech stack has never been more important. Hear from Horicon Bank how they have positioned themselves to grow using the Total Expert platform.
Rebeca Romero Rainey: The power of discussion
Healthy debate helps us achieve an outcome where we’re all pushed to think beyond what might be readily in front of us.
Charles Potts: Being comfortable with discomfort
We live in unprecedented times, filled with new challenges and opportunities for small businesses. Fortunately, community banks have greater access than ever before to advanced solutions and...
Out of Office: Tyrone Beatty
After becoming a fan of The Great British Baking Show, Tyrone Beatty, assistant branch manager at $2.3 million-asset 1st Security Bank of Washington in Mountlake Terrace, Wash., added baking to his...
These Asian-American led banks are helping their communities
May marks Asian American and Pacific Islander Heritage Month—and these Asian American-led community banks are adding to that heritage every single day by helping bring dreams within reach.
Out of Office: Justin Kitzinger
Justin Kitzinger, a private banking officer at $6 billion-asset Bankers Trust in Des Moines, Iowa, dedicates 200 hours each year to volunteer firefighting.
Rebeca Romero Rainey: Community bankers are all in
Everything feeds into the customer experience, and that ability to meet and exceed customer expectations is what distinguishes us as community bankers.
Kentucky banks stand tall
After a historic tornado rocked western Kentucky last December, a host of community banks banded together in the spirit of generosity, using their financial power to start relief funds and bolster...
Lindsay LaNore: All in. All heart.
There’s nothing like going above and beyond—but being recognized for it feels pretty great, too.
Rebeca Romero Rainey: Stories worth telling
This Community Banking Month, I invite you to try something new to spread your story. Share a new development, community project or initiative.
Long-serving community bankers and their stories
What’s the secret to professional longevity? Four long-serving community bankers share the many ways they’ve grown in their respective careers, how the industry continues to evolve and, most...
Brad M. Bolton: Advancing our communities
My bank’s tagline is ‘Where dreams meet solutions,’ and it serves as my guiding inspiration at the bank and, now, at the national level. As community bankers, our customers depend on us to keep...
Three Essential Strategies for a Winning Contact Center Culture
SPONSORED | Contact centers are increasingly expected to deliver more, often with less time and fewer resources. Keeping pace requires going back to employee engagement. Employee and customer...
It’s Time for a Shift: From Transactional to Relational
SPONSORED—While transactions are essential and can exist almost entirely online, the business of banking is about more than transactions. Forward-looking banks are following three guiding...
The women leaders inspiring future generations
Women’s History Month is an opportunity to spotlight women leaders who have crafted successful careers in community banking. This trio of executives describe the ways they achieve their goals and...
Build your community bank's brand with swag
Promotional merchandise, or swag, has long been regarded as a no-brainer approach to branding. Community banks are shedding those thrifty connotations with a mindful approach to company gifting...
Rebeca Romero Rainey: Tell your story
In a world that’s so full of noise, the story we’re telling is compelling and resonates with our customers, because it’s one of work centered around human connection, care and community.
Robert Fisher: Driving change
Community banks have an amazing reputation on Capitol Hill, and we need to leverage it to drive necessary change.
Lindsay LaNore: The impact of rewards and recognition
Making recognition a part of your bank’s culture is remarkably easy and incredibly beneficial.