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The community bank’s complete guide to building trust
Building trust in your institution has a lot to do with technology, from implementing strong data security practices to humanizing your online customer interactions.
How University Bank is redressing redlining
Widespread housing discrimination made homeownership unattainable for Black Americans for generations. To address this, University Bank and a nonprofit launched a new mortgage program, creating a...
Overcoming banking hurdles for Native American customers
Native American customers on tribal lands have historically been redlined and ignored by the mainstream financial system. Native-owned community banks have been there to serve these communities by...
Jim Reber: Financing, fine-tuned
New risk profiles call for attention to details.
How BankMD’s experiment paid off
Digital-only brand BankMD has shaken up the medical lending arena since its launch in 2019, led by Moses D. Luevano. Anchored by San Antonio-based TransPecos Banks, the experiment has brought huge...
Jim Reber: Balance sheet, complete
Investors have turned their sights on loan purchases.
Brattleboro Savings & Loan is a force for good
Brattleboro Savings & Loan is the ninth bank in the country to become an official B Corporation, a designation that certifies the community bank’s commitment to its community, the environment and...
Why internships could benefit your community bank
An internship provides opportunities for young people to be exposed to an industry and lay the groundwork for a future career. For community banks, they can be a tool for finding the right...
ICBA’s 2021 National Community Bank Service Award winners
ICBA’s National Community Bank Service Award winners for 2021 demonstrate that when their local areas need support, community banks are there with innovative, compassionate and thoughtful responses.
CFOs reveal how they’re budgeting for change
In 2020, we spoke to community bank CFOs about how they were planning amid pandemic-related uncertainties. In 2021, we talked again to many of these executives to get their take on how things went...
First Home Bank’s PPP pivot
First Home Bank doubled down on Paycheck Protection Program (PPP) lending, dedicating its entire SBA lending division and dozens of other employees to delivering much-needed funds to businesses....
Jim Reber: Pick and roll
Multiple institutional relationships influence bond yields.
Chief risk officers on how they manage today’s risks
The more community banks grow, the more risk they take on. Chief risk officers are the ones behind the scenes making growth possible. Four CROs sound off on their increasingly important role within...
How your bank can attract and keep diverse talent
Community banks are close to the areas they serve, so it follows that having a diverse workforce that’s representative of their communities would be part of their mission. But it often requires a...
What you need to know about digital issuance
Instant issue cards are becoming more common at financial institutions, as they can maximize card usage and even attract customers. But another option, digital issuance, combines that speed with...
ICBA’s best-performing community banks of 2020
Independent Banker’s annual listing of America’s best-performing community banks shows that nimble thinking and an adherence to good old-fashioned customer service can bring success, whatever the...
Here are the benefits of bank-owned life insurance
Over the past two decades, banks have increasingly dabbled in BOLI, or bank-owned life insurance. While there are downsides to consider, experts say the benefits of these policies can generate...
Jim Reber: The big "if"
General market munis have gained favor among community bankers.