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9 ways to manage credit risk
Effects of the pandemic and other factors creating unpredictability have changed how community banks approach their credit and lending operations. These experts share nine tips and credit risk best...
Can staying vigilant prevent fraud?
By staying vigilant to consumer guidelines and establishing their own security safeguards, community banks can stay ahead of today's ever-evolving threat of fraudulent activity and erroneous...
Ensure your community bank is inclusive
For a workplace to be truly inclusive, its employees should feel accepted for who they are and valued for their unique perspectives and backgrounds. We asked community bankers and experts for their...
Compliance changes coming this year
Driven by uncertainty around the pandemic, few compliance reforms were realized in 2021. This year, regulators are considering reforms centered on the Community Reinvestment Act, the Fair Housing...
6 ways to boost your social media strategy
Community banks are building relationships through an active, thoughtful presence on social media, and these platforms are an extension of the relationships that community banks foster. Experts...
The overdraft regulations that you need to know
This past year, the Consumer Financial Protection Bureau (CFPB) fined a national bank for misinforming its accountholders about its overdraft services fees. A handful of regulations apply to banks...
How community banks serve immigrants
When people move to the U.S. from other countries, they often don’t have an American credit history, identification or other typical requirements of the account-opening or loan process.
How your bank should handle consumer complaints
It’s important for community banks to understand and respond to customer complaints. But what should a complaint program include, and how might complaint data be an opportunity to improve your...
How your bank can stay compliant on social media
It’s common for community banks to have a presence on one, two or up to half a dozen social media platforms to engage with customers. But what does being an active social media user mean for...
Protect your bank from remote deposit capture risks
Despite the advancements of today’s banking industry, checks remain a common part of the customer experience, and remote deposit capture (RDC) has followed. What risk management strategies should...
Focus: The Right to Financial Privacy Act
What community bankers need to know about protecting and disclosing customers’ financial records.
What happens when a bank hits $10 billion?
How—and when—should you prepare for the regulatory and cultural aftershocks? And can smaller but ambitious community banks learn from these best-practice preparations?
4 Regulatory Challenges Community Banks Face Today
The regulatory environment for banks feels like it’s being turned upside down, but the fundamentals of compliance and risk management remain the same.
Let's define 'unfair, deceptive or absuive'
More than its predecessors, the Unfair, Deceptive, or Abusive Acts or Practices can be a murky regulation for compliance officers. How well do you know the ins and outs of UDAAP?
2025's Seismic Regulatory Shifts
Thanks to advocacy work from community bankers and ICBA, fairer regulatory compliance standards are on the horizon.
Personalization Strategies, Driven by Community Bank Data
By exploring and analyzing data-driven customer insights, community banks can enhance their personalization efforts to deliver proactive solutions with enhanced trust.
Fighting Fraud Under the USA PATRIOT Act Section 314(b)
Information sharing, permitted under the USA PATRIOT Act Section 314(b), presents opportunities for banks to work together and combat suspicious bank activity.
Fine Tuning the Fine Print for Bank Disclosures
As regulators continue to go through financial institution messaging with a fine-tooth comb, community banks must be diligent about maintaining best compliance and regulatory practices.
4 CFPB Rules to Watch for This Year
From limitations on fee practices to personal financial data rights, these proposed and final Consumer Financial Protection Bureau rules could have a significant impact on the community bank industry.
RESPA and HMDA Violations: What to Know
In the second half of 2023, the CFPB penalized Freedom Mortgage for violating both RESPA and HMDA. Here’s what community banks need to know about complying with these acts.