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The effect of nonbanks in the mortgage space
Nonbank institutions continue to be serious contenders in the home lending space. We look at how community banks can counter nonbanks’ offerings through streamlined technology, customer service and...
Rebeca Romero Rainey: The power of discussion
Healthy debate helps us achieve an outcome where we’re all pushed to think beyond what might be readily in front of us.
Lindsay LaNore: Managing remote employees
As life settles into a new rhythm, you may find that some team members continue working remotely permanently or shift to a hybrid model. What are some best practices for managing this new...
Charles Potts: Being comfortable with discomfort
We live in unprecedented times, filled with new challenges and opportunities for small businesses. Fortunately, community banks have greater access than ever before to advanced solutions and...
Aaron Stetter: Start planning for August recess
With the congressional summer break right around the corner, now is the time to connect with legislators in their home districts and advocate for the issues important to community banks.
Unexpected allies
Meeting serendipitously at a ThinkTECH Accelerator showcase, Fintel Connect and Finzly prove that the best relationships allow both partners to complement each other’s strengths.
Out of Office: Tyrone Beatty
After becoming a fan of The Great British Baking Show, Tyrone Beatty, assistant branch manager at $2.3 million-asset 1st Security Bank of Washington in Mountlake Terrace, Wash., added baking to his...
Is commercial lending on the rise?
Loan providers share an infectious enthusiasm and growing optimism for one vertical’s prospects in 2022: commercial lending. Here’s how community bankers can take advantage of various...
Stealthy shopping for better service
It’s no secret why Alpine Bank’s mystery shopper program has helped the community bank meet and exceed customer expectations over the past two decades.
Jim Reber: Mayday for mortgages?
Rising borrower costs have consequences for MBS.
These Asian-American led banks are helping their communities
May marks Asian American and Pacific Islander Heritage Month—and these Asian American-led community banks are adding to that heritage every single day by helping bring dreams within reach.
How thrift and mutual banks are benefiting their customers
Thrift banks, otherwise known as savings and loans, focus on turning deposits into consumer mortgage loans. We take a deep dive into what lies at the heart of these community banks’ business models...
Demystifying Bitcoin and Digital Assets
SPONSORED—We sat down with Thomas Grundy for a conversation on demystifying Bitcoin and digital assets. A former regulator and compliance professional, Tom shared insights on where Bitcoin...
Why Banks Should Focus on Board Security
SPONSORED | As more bank board executives, directors, and administrators adopt digital board management processes, cybersecurity risks from half-baked digital adoption make them more vulnerable to...
Are Bankers and Customers on the Same Page?
SPONSORED—Vericast surveyed financial services marketers and consumers about their banking goals, priorities, expectations and experiences. Industry experts analyzed the data and identified...
Threat Hunting for Banks: What are the Benefits?
SPONSORED—Threat intelligence is an essential component of every bank’s cybersecurity strategy. Community banks are targets for cybercriminals, which is why being proactive is critical....
Out of Office: Justin Kitzinger
Justin Kitzinger, a private banking officer at $6 billion-asset Bankers Trust in Des Moines, Iowa, dedicates 200 hours each year to volunteer firefighting.
Rhonda Thomas-Whitley: Defending overdraft protection for consumers
Overdraft programs and policies are once again in the sights of officials in Washington. ICBA takes on the fight.
Charles Potts: Back-office innovation
Community bankers are embracing innovation like never before—with impressive results. But with so much emphasis placed on customer-facing products and technologies, innovating back-office...
Brad M. Bolton: Educating future leaders
Focusing on the ‘whys’ helps employees see how decisions fit together in a perfect puzzle for high-performing success, and it motivates them to be contributors to that success.