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How to respond to buy now, pay later
Consumers are increasingly interested in buy now, pay later products, which are cutting into credit card usage. Here’s what community banks need to know about these products and how they can take...
How to build up your Gen Z customer base
Generation Z represents one in four Americans today, and they’re looking for their bank. To attract this new generation of potential customers, community banks must understand what banking means to...
Lindsay LaNore: Creative retainment
In this challenging labor market, how do you make sure you retain new talent? Employee retention starts with powering up engagement, and here are some key issues to consider.
Charles Potts: Next-level collaboration
ICBA has a growing network of people and resources community banks can tap into as they continue their innovation journeys. The ThinkTECH Accelerator is one of several initiatives underway this...
Jim Reber: Positive/negative charges
Net-of-inflation returns provide a battery of observations.
New Trends Redefining the Role of Community Banks
SPONSORED | Discover the evolving trends that will determine your institution's long-term success.
De novos in the time of COVID
The 2008 financial crisis kept the number of de novos low for years but had started to rebound. Then, the pandemic happened. Today, de novos and beginner banks face a unique set of challenges and...
Community Bank CEO Outlook 2022: Your priorities for the new year
Independent Banker’s annual Community Bank CEO Outlook survey reveals how community bank leaders plan to leverage today’s deposit-laden banking environment to grow this year.
Our first Innovation Conversation
Citizens Bank of Edmond evolves its innovation strategy by working with—and for—its community partners. We spoke to two of its business customers for the first article in a new series.
FNB Community Bank is conquering TikTok
FNB Community Bank’s investment in social media has paid off. Marketing manager and assistant vice president Julie Waddle has excelled at making fun, informative videos that engage the bank’s...
Paid social media's place in your marketing strategy
As social media platforms tinker with algorithms, marketing experts say one trend is clear: Paid social campaigns are becoming increasingly necessary to cut through the noise and reach customers....
Rebeca Romero Rainey: The spirit of innovation
A spirit of innovation and can-do attitude will serve you well this year, helping you remain ahead of the curve and address issues that arise.
Lindsay LaNore: Revisiting recruitment
There’s much talk these days about talent acquisition and retention, with the three Rs—Recruit, Retain and Reward—taking center stage. Let’s start the year by looking at Recruit.
Taking Bold and Brave Action for Community Banks – with Rebeca Romero Rainey, President and CEO of ICBA
Rebeca Romero Rainey, President and CEO of ICBA, talks with host Charles Potts, Chief Innovation Officer, about how and why ICBA made the decision to stand alone in public opposition to the...
Out of Office: Chrissy Neff
Chrissy Neff, a digital systems administrator at $1 billion-asset Bank of Clarke County in Berryville, Va., adopted her first pet goat in 2018 and has since expanded her farm family to three...
The power of a CDFI
First Southwest Bank is carving out new business models to address a need for credit and financial services through nonprofit lending programs and software that leverages its community development...
Compliance changes coming this year
Driven by uncertainty around the pandemic, few compliance reforms were realized in 2021. This year, regulators are considering reforms centered on the Community Reinvestment Act, the Fair Housing...
Robert Fisher: The nimbleness of community bankers
Let’s rediscover what it means to be community bankers. Let’s exercise our nimble natures to exceed customer expectations. Because as community bankers, it’s what we do.
Charles Potts: Challenging the status quo
ICBA has preached the importance of innovation, not as a project or something to silo inside a department but as an inclusive cultural and philosophical endeavor that should be part of an...
Jim Reber: Supply chain histrionics
To start the year, here are my thoughts on the municipal bond market.