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How to Balance Human and Machine While Using Chatbots
Community banks’ reputations are built on personal connection. But with an effective chatbot, banks can free up staff to focus on customers’ more complex needs. It just takes effective training.
Charles Potts: Banking and Staffing Gen Z Into the Future
As Gen Z graduates into the full-time workforce, they are looking to community banks as financial partners as well as potential employers.
Strategies for Consumer-Centric Banking: an Exclusive Bud Webinar
Bud Financial has joined community bankers for an Independent Banker webinar where we’ve explored the actions they would take to drive success, revenue and customer engagement.
Tips to Better Bank Vendor Management
The more services you add for customers, the more vendors you’re likely to work with. Managing what could be hundreds of relationships calls for organization and the personal touch.