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How your bank should handle consumer complaints
It’s important for community banks to understand and respond to customer complaints. But what should a complaint program include, and how might complaint data be an opportunity to improve your...
How your bank can stay compliant on social media
It’s common for community banks to have a presence on one, two or up to half a dozen social media platforms to engage with customers. But what does being an active social media user mean for...
Protect your bank from remote deposit capture risks
Despite the advancements of today’s banking industry, checks remain a common part of the customer experience, and remote deposit capture (RDC) has followed. What risk management strategies should...
Let's define 'unfair, deceptive or absuive'
More than its predecessors, the Unfair, Deceptive, or Abusive Acts or Practices can be a murky regulation for compliance officers. How well do you know the ins and outs of UDAAP?