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How a Community Bank Uses Customer Stories
For its 25th anniversary, Willamette Valley Bank turned customer testimonials into a high-impact video asset. Discover how community-focused storytelling builds trust, deepens relationships, and...
How Penn Community Bank Tackles Food Insecurity
As food insecurity surged, Penn Community Bank went beyond a traditional food drive mobilizing employees, donations, and nonprofit partnerships to support neighbors across five Pennsylvania counties.
Ballston Spa National Bank Hits a Hole-in-One for the Community
Ballston Spa National Bank (BSNB) in Ballston Spa, New York, brought creativity, connection and community spirit to the Saratoga County Annual Business Showcase last fall, transforming a...
Why Choose a Community Bank? Community Banking Benefits
Discover the top reasons to love community banking. Learn how community banks support colleagues, customers, local businesses, and communities.
How to Nurture the Next Generation of Community Bank Leaders
Learn how to identify, train, and retain Gen Z workers as the next generation of community bank leaders. Explore expert strategies and real-world banking examples.
Claremont Savings Bank Provides $4 Million Line of Credit to SAU 6
Learn how Claremont Savings Bank (CSB) saved the SAU 6 school year with a $4 million line of credit and a $100,000 donation during a severe budget shortfall.
How Queensborough Bank Supports Jefferson Hospital
Learn how Queensborough National Bank & Trust Company supports rural healthcare through $600,000 in donations to Jefferson Hospital and the Georgia HEART Program.
A Drive to Remember
For over a decade, Lesa and Andrew Black of $125 million-asset Princeville State Bank in Princeville, Illinois, and Doug Parrott of $325 million-asset State Bank of Toulon in Toulon, Illinois,...
Casual for a Cause: Bar Harbor Bank & Trust Employee Donated $21K to New England Nonprofits
Discover how Bar Harbor Bank & Trust employees donated over $21,000 to local New England nonprofits through the Casual for a Cause charitable giving program.
Timberline Bank Hosts No Shave November Challenge
Employees and customers at Timberline Bank in Grand Junction, Colorado participate in the No Shave November challenge each year to raise money for local mens' health initiatives.
How Community Banker Jordan Nelson Became the Voice of Rodeo for North Dakota
North Dakota banker Jordan Nelson is a rodeo color commentator.
Customer Understanding Deepens Relationships
SPONSORED | Investing in your tech stack has never been more important. Hear from Horicon Bank how they have positioned themselves to grow using the Total Expert platform.
Rebeca Romero Rainey: The power of discussion
Healthy debate helps us achieve an outcome where we’re all pushed to think beyond what might be readily in front of us.
Charles Potts: Being comfortable with discomfort
We live in unprecedented times, filled with new challenges and opportunities for small businesses. Fortunately, community banks have greater access than ever before to advanced solutions and...
Out of Office: Tyrone Beatty
After becoming a fan of The Great British Baking Show, Tyrone Beatty, assistant branch manager at $2.3 million-asset 1st Security Bank of Washington in Mountlake Terrace, Wash., added baking to his...
These Asian-American led banks are helping their communities
May marks Asian American and Pacific Islander Heritage Month—and these Asian American-led community banks are adding to that heritage every single day by helping bring dreams within reach.
Out of Office: Justin Kitzinger
Justin Kitzinger, a private banking officer at $6 billion-asset Bankers Trust in Des Moines, Iowa, dedicates 200 hours each year to volunteer firefighting.
Rebeca Romero Rainey: Community bankers are all in
Everything feeds into the customer experience, and that ability to meet and exceed customer expectations is what distinguishes us as community bankers.
Kentucky banks stand tall
After a historic tornado rocked western Kentucky last December, a host of community banks banded together in the spirit of generosity, using their financial power to start relief funds and bolster...
Lindsay LaNore: All in. All heart.
There’s nothing like going above and beyond—but being recognized for it feels pretty great, too.
Rebeca Romero Rainey: Stories worth telling
This Community Banking Month, I invite you to try something new to spread your story. Share a new development, community project or initiative.
Long-serving community bankers and their stories
What’s the secret to professional longevity? Four long-serving community bankers share the many ways they’ve grown in their respective careers, how the industry continues to evolve and, most...
Brad M. Bolton: Advancing our communities
My bank’s tagline is ‘Where dreams meet solutions,’ and it serves as my guiding inspiration at the bank and, now, at the national level. As community bankers, our customers depend on us to keep...
Three Essential Strategies for a Winning Contact Center Culture
SPONSORED | Contact centers are increasingly expected to deliver more, often with less time and fewer resources. Keeping pace requires going back to employee engagement. Employee and customer...
It’s Time for a Shift: From Transactional to Relational
SPONSORED—While transactions are essential and can exist almost entirely online, the business of banking is about more than transactions. Forward-looking banks are following three guiding...
The women leaders inspiring future generations
Women’s History Month is an opportunity to spotlight women leaders who have crafted successful careers in community banking. This trio of executives describe the ways they achieve their goals and...
Build your community bank's brand with swag
Promotional merchandise, or swag, has long been regarded as a no-brainer approach to branding. Community banks are shedding those thrifty connotations with a mindful approach to company gifting...
Rebeca Romero Rainey: Tell your story
In a world that’s so full of noise, the story we’re telling is compelling and resonates with our customers, because it’s one of work centered around human connection, care and community.
Robert Fisher: Driving change
Community banks have an amazing reputation on Capitol Hill, and we need to leverage it to drive necessary change.
Lindsay LaNore: The impact of rewards and recognition
Making recognition a part of your bank’s culture is remarkably easy and incredibly beneficial.
Aaron Stetter: Back to Capitol Hill
In person for the first time since 2019, the ICBA Capital Summit in Washington, D.C., is your chance to make your voice heard by your members of Congress—with support from ICBA every step of the way.
Southern Bancorp is building wealth for everyone
As CEO of Southern Bancorp, Darrin Williams wants to promote relationships between community banks and CDFIs to create more prosperous communities.
Success stories of Black-owned banks and their customers
After a long history of systemic economic oppression, Black-owned banks are playing a key role in improving the economic fortunes of their communities. We asked community bankers and their...
Robert Fisher: The journey ahead
From new competition and new technology to new regulation, we have adapted and continued to offer the relationship-centric experience that our communities, customers and missions depend on.
Community banks are thriving in Texas
With the record growth of San Antonio, Houston and Austin, southern Texas is becoming a hub for business. Here’s how four community banks are thriving in this environment.
Rebeca Romero Rainey: Stronger together
It’s hard to put my finger on exactly what makes ICBA LIVE so special, but I believe it is in a shared sense of purpose that arises whenever community bankers convene.
FNB Community Bank is conquering TikTok
FNB Community Bank’s investment in social media has paid off. Marketing manager and assistant vice president Julie Waddle has excelled at making fun, informative videos that engage the bank’s...
Rebeca Romero Rainey: The spirit of innovation
A spirit of innovation and can-do attitude will serve you well this year, helping you remain ahead of the curve and address issues that arise.
Out of Office: Chrissy Neff
Chrissy Neff, a digital systems administrator at $1 billion-asset Bank of Clarke County in Berryville, Va., adopted her first pet goat in 2018 and has since expanded her farm family to three...
Robert Fisher: The nimbleness of community bankers
Let’s rediscover what it means to be community bankers. Let’s exercise our nimble natures to exceed customer expectations. Because as community bankers, it’s what we do.