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Lindsay LaNore: Getting more out of virtual learning
Whether you are in the learner’s or supervisor’s seat, the phrase “You only get out what you put into it” should be top of mind as every community bank looks to continue enriching its professional...
Brad M. Bolton: Working through difficult times
Working through any difficulty or crisis at your community bank won’t be a walk in the park, but it may lead to an experience for which you’re truly grateful.
Rebeca Romero Rainey: Shifts in lending
Loan providers are multiplying, and we cannot underestimate the need for a frictionless loan, one that removes hoops for our customers and feels simple, efficient and effective.
9 ways to manage credit risk
Effects of the pandemic and other factors creating unpredictability have changed how community banks approach their credit and lending operations. These experts share nine tips and credit risk best...
Introducing the 2022 ICBA ThinkTECH Accelerator finalists
The 2022 ICBA ThinkTECH Accelerator spotlighted some of the most innovative fintech providers. We asked this year’s cohort how community banks can harness today’s technologies and solutions to...
4 Ways to Find International Business Customers
SPONSORED | International expansion means more opportunities to acquire new customers. PCBB's insights paper, "Strategies to Attract New International Business Customers", identifies ways to find...
Can staying vigilant prevent fraud?
By staying vigilant to consumer guidelines and establishing their own security safeguards, community banks can stay ahead of today's ever-evolving threat of fraudulent activity and erroneous...
Ensure your community bank is inclusive
For a workplace to be truly inclusive, its employees should feel accepted for who they are and valued for their unique perspectives and backgrounds. We asked community bankers and experts for their...
5 ways to shake up your lending strategy
A new approach to loan protocols is just one way for community banks to grow in new and different directions. Assessing best practices, rates, marketing efforts and more can position loan producers...
How community banks can help young homebuyers
As house prices skyrocket, student loan debt grows and wages stagnate, many Gen Zers and millennials are watching their homebuying dreams move out of reach. But there are ways community banks can...
Who were ICBA's Top Lenders of 2022?
Highlighted here are some of last year’s most successful loan producers in the areas of agriculture, commercial and consumer/mortgage lending.
The DIY banking services customers expect
Prompted by the pandemic, DIY banking service offerings have grown quickly. And as consumers—especially Gen Z and millennials—continue calling for more mobile options, community banks...
Preventing Synthetic Identity Fraud
SPONSORED | How regional institutions can originate more accounts while building defenses for digital channels.
The Digital Transformation Journey Begins with the “People Factor”—with Kathy Strasser, Executive Vice President and Chief Operating Officer of IncredibleBank
A timely conversation about recruiting and retaining top bank talent in today’s competitive job market with Kim Kirk, COO of Queensborough National Bank & Trust Company and Tommy Marshall,...
40 Under 40: Emerging Community Bank Leaders in 2022
Our fourth annual 40 Under 40: Emerging Community Bank Leaders competition highlights the achievements of young community bankers across the nation, who are leading the charge on the future of...
How gamification can be a boon for community banks
Community banks are getting into gamification—and it’s been better for business. Introducing gaming elements into apps and company training tools can result in cost savings, increased...
How community banks can address cybercrime
Fraud and cyber attacks are on the rise, and at great expense to the industry. Community banks have a choice about addressing the problem: Remain vulnerable or be vigilant. Here are some ideas for...
Brad M. Bolton: Community continuation
Community continuation is not about checking a regulatory box; it means putting a name to the people who will be the future of our banks.
Jim Reber: What we hoped for?
Community bankers wished for higher rates in 2022. And now…
Customer Understanding Deepens Relationships
SPONSORED | Investing in your tech stack has never been more important. Hear from Horicon Bank how they have positioned themselves to grow using the Total Expert platform.
The effect of nonbanks in the mortgage space
Nonbank institutions continue to be serious contenders in the home lending space. We look at how community banks can counter nonbanks’ offerings through streamlined technology, customer service and...
Rebeca Romero Rainey: The power of discussion
Healthy debate helps us achieve an outcome where we’re all pushed to think beyond what might be readily in front of us.
Lindsay LaNore: Managing remote employees
As life settles into a new rhythm, you may find that some team members continue working remotely permanently or shift to a hybrid model. What are some best practices for managing this new...
Charles Potts: Being comfortable with discomfort
We live in unprecedented times, filled with new challenges and opportunities for small businesses. Fortunately, community banks have greater access than ever before to advanced solutions and...
Aaron Stetter: Start planning for August recess
With the congressional summer break right around the corner, now is the time to connect with legislators in their home districts and advocate for the issues important to community banks.
Unexpected allies
Meeting serendipitously at a ThinkTECH Accelerator showcase, Fintel Connect and Finzly prove that the best relationships allow both partners to complement each other’s strengths.
Out of Office: Tyrone Beatty
After becoming a fan of The Great British Baking Show, Tyrone Beatty, assistant branch manager at $2.3 million-asset 1st Security Bank of Washington in Mountlake Terrace, Wash., added baking to his...
Is commercial lending on the rise?
Loan providers share an infectious enthusiasm and growing optimism for one vertical’s prospects in 2022: commercial lending. Here’s how community bankers can take advantage of various...
Stealthy shopping for better service
It’s no secret why Alpine Bank’s mystery shopper program has helped the community bank meet and exceed customer expectations over the past two decades.
Jim Reber: Mayday for mortgages?
Rising borrower costs have consequences for MBS.
These Asian-American led banks are helping their communities
May marks Asian American and Pacific Islander Heritage Month—and these Asian American-led community banks are adding to that heritage every single day by helping bring dreams within reach.
How thrift and mutual banks are benefiting their customers
Thrift banks, otherwise known as savings and loans, focus on turning deposits into consumer mortgage loans. We take a deep dive into what lies at the heart of these community banks’ business models...
Demystifying Bitcoin and Digital Assets
SPONSORED—We sat down with Thomas Grundy for a conversation on demystifying Bitcoin and digital assets. A former regulator and compliance professional, Tom shared insights on where Bitcoin...
Why Banks Should Focus on Board Security
SPONSORED | As more bank board executives, directors, and administrators adopt digital board management processes, cybersecurity risks from half-baked digital adoption make them more vulnerable to...
Are Bankers and Customers on the Same Page?
SPONSORED—Vericast surveyed financial services marketers and consumers about their banking goals, priorities, expectations and experiences. Industry experts analyzed the data and identified...
Threat Hunting for Banks: What are the Benefits?
SPONSORED—Threat intelligence is an essential component of every bank’s cybersecurity strategy. Community banks are targets for cybercriminals, which is why being proactive is critical....
Out of Office: Justin Kitzinger
Justin Kitzinger, a private banking officer at $6 billion-asset Bankers Trust in Des Moines, Iowa, dedicates 200 hours each year to volunteer firefighting.
Rhonda Thomas-Whitley: Defending overdraft protection for consumers
Overdraft programs and policies are once again in the sights of officials in Washington. ICBA takes on the fight.
Charles Potts: Back-office innovation
Community bankers are embracing innovation like never before—with impressive results. But with so much emphasis placed on customer-facing products and technologies, innovating back-office...
Brad M. Bolton: Educating future leaders
Focusing on the ‘whys’ helps employees see how decisions fit together in a perfect puzzle for high-performing success, and it motivates them to be contributors to that success.