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How to respond to buy now, pay later
Consumers are increasingly interested in buy now, pay later products, which are cutting into credit card usage. Here’s what community banks need to know about these products and how they can take...
How to build up your Gen Z customer base
Generation Z represents one in four Americans today, and they’re looking for their bank. To attract this new generation of potential customers, community banks must understand what banking means to...
Lindsay LaNore: Creative retainment
In this challenging labor market, how do you make sure you retain new talent? Employee retention starts with powering up engagement, and here are some key issues to consider.
Charles Potts: Next-level collaboration
ICBA has a growing network of people and resources community banks can tap into as they continue their innovation journeys. The ThinkTECH Accelerator is one of several initiatives underway this...
Jim Reber: Positive/negative charges
Net-of-inflation returns provide a battery of observations.
New Trends Redefining the Role of Community Banks
SPONSORED | Discover the evolving trends that will determine your institution's long-term success.
De novos in the time of COVID
The 2008 financial crisis kept the number of de novos low for years but had started to rebound. Then, the pandemic happened. Today, de novos and beginner banks face a unique set of challenges and...
Community Bank CEO Outlook 2022: Your priorities for the new year
Independent Banker’s annual Community Bank CEO Outlook survey reveals how community bank leaders plan to leverage today’s deposit-laden banking environment to grow this year.
Our first Innovation Conversation
Citizens Bank of Edmond evolves its innovation strategy by working with—and for—its community partners. We spoke to two of its business customers for the first article in a new series.
FNB Community Bank is conquering TikTok
FNB Community Bank’s investment in social media has paid off. Marketing manager and assistant vice president Julie Waddle has excelled at making fun, informative videos that engage the bank’s...
Paid social media's place in your marketing strategy
As social media platforms tinker with algorithms, marketing experts say one trend is clear: Paid social campaigns are becoming increasingly necessary to cut through the noise and reach customers....
Rebeca Romero Rainey: The spirit of innovation
A spirit of innovation and can-do attitude will serve you well this year, helping you remain ahead of the curve and address issues that arise.
Lindsay LaNore: Revisiting recruitment
There’s much talk these days about talent acquisition and retention, with the three Rs—Recruit, Retain and Reward—taking center stage. Let’s start the year by looking at Recruit.
Taking Bold and Brave Action for Community Banks – with Rebeca Romero Rainey, President and CEO of ICBA
Rebeca Romero Rainey, President and CEO of ICBA, talks with host Charles Potts, Chief Innovation Officer, about how and why ICBA made the decision to stand alone in public opposition to the...
Out of Office: Chrissy Neff
Chrissy Neff, a digital systems administrator at $1 billion-asset Bank of Clarke County in Berryville, Va., adopted her first pet goat in 2018 and has since expanded her farm family to three...
The power of a CDFI
First Southwest Bank is carving out new business models to address a need for credit and financial services through nonprofit lending programs and software that leverages its community development...
Compliance changes coming this year
Driven by uncertainty around the pandemic, few compliance reforms were realized in 2021. This year, regulators are considering reforms centered on the Community Reinvestment Act, the Fair Housing...
Robert Fisher: The nimbleness of community bankers
Let’s rediscover what it means to be community bankers. Let’s exercise our nimble natures to exceed customer expectations. Because as community bankers, it’s what we do.
Charles Potts: Challenging the status quo
ICBA has preached the importance of innovation, not as a project or something to silo inside a department but as an inclusive cultural and philosophical endeavor that should be part of an...
Jim Reber: Supply chain histrionics
To start the year, here are my thoughts on the municipal bond market.
Aaron Stetter: Nonstop advocacy
ICBA stands at the ready to protect the franchise value of the nation’s community banks and develop tools to empower them to speak up and be heard.
2021’s Best Community Banks to Work For
This year’s winners do everything in their power to keep their community bankers happy and fulfilled. We asked both leaders and staffers to tell us what makes their community banks stand out as...
Beneficial State Bank’s financial activism
The idea that community banking can be a force for positive change is at the heart of Beneficial State Bank, which engages its customers through financial activism.
New Era of Consumer Engagement by Mladen Vladic
Over the past 18 months, the marketplace has experienced huge disruptions. The world has changed, and so have consumers. In fact. 75% of consumers have changed their spending habits since early 2020.
Evaluate New Core Providers With Successful Vendor Management
SPONSORED | When selecting a new core provider, there are critical conversations that need to happen before signing a contract. Here are some discussion points for successful vendor management.
Rebeca Romero Rainey: Focus on the light
While our decisions over the past year have been driven even more by our mission than by our bottom lines, we’ve also achieved good results.
Robert Fisher: Committing to being in the moment
Let’s collectively commit to being more present in all of our interactions. It won’t be long until we recognize what a true gift that is to ourselves and those we serve.
Charles Potts: 2021: A year of awakening
Community bankers’ awakening to new possibilities has made for an impactful year and will help position community banks to flourish in 2022 and beyond.
Inside the evolving roles of community bank tellers
Today’s tellers meet very different customer needs than they did just a decade ago. In the wake of trends like falling in-branch transactions and rising digital services, some community banks are...
Strategies for finding the diverse board members you need
Community banks need to plan for the future, and that can mean looking outside of familiar business circles for potential board members. Here are some strategies for finding diverse board members...
The community banks standing by hospitality customers
Many hotels and other hospitality businesses haven’t fully bounced back from COVID-19 travel and safety restrictions, but community banks have been by their side through the challenges. Luckily,...
Michael Emancipator: The case against the Section 1071 proposal
The CFPB’s proposed rule to implement Section 1071 would add a burdensome and costly reporting requirement onto all community bank small business lenders.
How did compliance change in 2021?
This year has largely been a quiet time for regulatory and compliance reform. But while community banks were focused on the economic recovery of their communities, a few changes came during 2021.
Strategies for fighting remote authentication fraud
As more customers moved online, fraudsters took advantage of new and increasingly inventive opportunities to commit authentication fraud. Experts say community banks can use education, biometrics...
Lindsay LaNore: Moving from idea to implementation
Terms like ideation and innovation have become buzzwords in our industry, but it takes great leaders to translate exciting ideas into real value.
9 tips for smooth succession planning
Community bankers and other experts are using succession planning to benefit the entire institution through better communication, recruiting and planning. Here are their tips for finding the best...
Partners in Fraud Prevention – A Conversation with Pioneer Trust Bank’s Betsy Steinberg and ICBA Bancard’s Rebecca Kruse
Host Charles Potts, CIO of the Independent Community Bankers of America, sits down with Eric Sprink to discuss his storied career and passion for community banking. This episode is brought to you...
Community Banking and Cryptocurrency – A Conversation with Quontic Bank’s Steve Schnall and ICBA’s Brian Laverdure
Host Charles Potts, CIO of the Independent Community Bankers of America, sits down with Eric Sprink to discuss his storied career and passion for community banking. This episode is brought to you...
Why community banks form charitable foundations
Supporting local causes and charities is a core differentiator of community banks. To that end, some community banks have elected to form foundations to be lasting stewards of their charitable...
How 3 community banks are innovating with fintechs
The best fintech companies aren’t just service providers. They’re partners. Three community bank-fintech partnerships tell us how they’ve forged mutually beneficial relationships that thrive on a...