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The Secret to Engaging Customers Through Podcasts
With the popularity of podcasts, these community banks are riding the sound waves. Learn how they plan and produce episodes and build up engaged audiences.
Bank of the Pacific Strikes Up Support for a Local Nonprofit
In March, Bank of the Pacific in Aberdeen, Washington, sponsored the Bowl-A-Thon fundraiser for Friends of the Children Portland.
Specialty Lending That Strengthens Communities
Doing what they do best, these three community banks offer financing in specialty areas for organizations that contribute to the well-being of their served markets.
Tackling Familiar Cyber Threats with Smarter Tools
Cyber attack methods remain the same, but they’re being supercharged by AI and other technological capabilities.
What Role Do Wealth Managers Play Amid Economic Uncertainty?
Community banks that offer wealth management can play a notable role in easing customers’ anxiety amid economic and financial uncertainty.
How Bridge Loans Can Bolster Your Mortgage Offerings
In a complex real estate environment, these community banks are providing bridge loans and other offerings to supplement their mortgage services.
FHFA Updates Enable Faster, Fairer Mortgages
The Federal Housing Finance Agency announced updates that it says are designed to deliver more efficiency, cost savings and a fairer appraisal process for borrowers and lenders alike.
MainStreet Bank Empowers the Community, One Employee At a Time
Through its Making Change program, MainStreet Bank implores its employees to engage in and contribute to community work.
Jack E. Hopkins: Employing a Multilayered Cybersecurity Approach
Cybersecurity keeps me up at night.
Jim Reber: The Rule of Three
Bond portfolio yields are at multiyear highs.
Safeguarding Borrower Data
The HPPA curbs trigger leads and reinforces the trust at the heart of community banking.
Jacob Eisen: Playing Offense in Today's Fraud Environment
They say the best defense is a good offense, and with payments fraud, nothing rings truer. A proactive fraud strategy is a necessity.
BayCoast Bank Helps Craft a Playhouse Fit for a Princess
In June 2023, BayCoast Bank in Swansea, Massachusetts, joined forces with a network of community partners to create a playhouse for a young girl with life-limiting medical challenges.
Digital Banking for the Modern Age
For community banks, digital transformation has moved from an industry colloquialism to a punch list reality.
Scott Anchin: Keeping Up with Instant Payments Fraud
With instant payments becoming more mainstream, there are more opportunities for fraud.
Jim Reber: Whole lotta thinkin’ going on
I hope the readers of this column will excuse the lack of decorum in the title, but in reading and listening to the words of the Federal Reserve Board’s members over the past month, I hear a lot of...
Jim Reber: What’s next for investments
Looking to make changes to your investments this year? Bond opportunities abound in 2021.
Revealed: ICBA’s best-performing community banks 2018
Our annual coast-to-coast roster of high achievers is here! Read on to see the 75 community banks that made the cut, and hear from nine we’ve highlighted for their consistent high performance and...
Inviting Questions to Spark Better Conversations
We all know how powerful curiosity can be. Every great leader knows that inviting feedback and questions from their team can be a highly collaborative and productive process.
ICBA Certification Q&A: Susan McLaughlin
As a certified community bank internal auditor (CCBIA), Susan McLaughlin shares how internal auditors play a vital role in community banking.
Jim Reber: Manage Interest Rate Risk With Strategic Portfolio Decisions
Yield curve shape reflects bond market’s mood.
End Document Chaos and Close Loans Faster with FileInvite
Our secure platform eliminates the back-and-forth chaos of gathering documents from borrowers, guarantors, and third parties to reduce loan processing time while ensuring compliance and a better...
Customer Experience Through Strategic Innovation
Recent research from FICO shows that 88% of bank customers say experience is as important as or more important than products and services.
4 Emerging Bank Technologies (That Aren't AI)
With rapid new developments in bank technology, it’s easy to feel stressed about keeping up with them. Read on to learn what’s new and upcoming in tech and how to determine what’s worth exploring.
Fighting Fraud Under the USA PATRIOT Act Section 314(b)
Information sharing, permitted under the USA PATRIOT Act Section 314(b), presents opportunities for banks to work together and combat suspicious bank activity.
Jim Reber: Buying time (maybe)
A sell-off in 2022 isn’t following previous bear markets.
Michael Benedict: Putting the 'Strategy' in 'Portfolio Strategy'
How can you use your portfolio to create operating leverage?
ICBA’s 2021/22 executive committee: Close the distance (part 2)
These online-exclusive interviews with the 2021/22 ICBA executive members gets their thoughts on their goals, on innovation at their banks, and on effective advocacy.
Let's define 'unfair, deceptive or absuive'
More than its predecessors, the Unfair, Deceptive, or Abusive Acts or Practices can be a murky regulation for compliance officers. How well do you know the ins and outs of UDAAP?
Managing Third-Party Fintech Risk
No matter how much effort your community bank puts into compliance, a third party can still put the bank at risk. Learn how to keep partners in check and ensure they’re compliant with regulations,...
Personalization Strategies, Driven by Community Bank Data
By exploring and analyzing data-driven customer insights, community banks can enhance their personalization efforts to deliver proactive solutions with enhanced trust.