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How to Boost Your Bank's Digital Payment Security
Now more than ever, cybercrime is a top priority for banking leaders. We spoke to experts on how community banks can prevent bad actors from infiltrating their systems.
How to Talk to Customers About Crypto
Most of your customers might not be investing in crypto, but their money is at risk if they do. That’s why community banks should stay current on cryptocurrency developments and be prepared to...
4 Emerging Bank Technologies (That Aren't AI)
With rapid new developments in bank technology, it’s easy to feel stressed about keeping up with them. Read on to learn what’s new and upcoming in tech and how to determine what’s worth exploring.
Member Benefits: Breaking Down Best Cybersecurity Practices
Bad actors continually find ways to commit cybercrimes. By using the ICBA Cyber Security Toolkit, community banks can make sure they’re prepared for cyber incidents.
Is Cybersecurity Insurance Worth the Higher Premiums?
Cybersecurity should be a foundational element of any community bank, but do you really need to be insured for it, especially as premiums rise? We spoke to experts to learn more about cyber insurance.
Charles Potts: Put Innovative Thinking to Work in Risk Mitigation
Risk mitigation—supported by innovative thinking—drives reward for our banks, our customers and our communities.
Risk or Reward: A Community Bank's Guide to AI
What do community banks need to know about getting started with AI, how can it boost efficiency across departments—and how to manage risk? We spoke to experts from ICBA and beyond to learn...
Tech Solutions That Can Help Stop Elder Fraud
Elder financial abuse is a rising crime across the country. Using technology, community bankers can help detect this type of fraud and protect their customers.
Oxford Bank Presents Cybersecurity Lessons from the FBI
Oxford Bank connected its community with the FBI during an educational, interactive session about the importance of cybersecurity and awareness.
Future-Proof Your Community Bank's Core
It’s a stressful time when your core contract is up for renewal. Is your community bank getting what it needs? Will it still be in five years or more? Take a closer look at those contracts and make...
6 Things Community Banks Need to Know About Cybersecurity Today
From dealing with emerging cyber threats to finding ways to get all your employees to be aware and proactive, we spoke to community bankers and experts about the tools and knowledge that will help...
How Community Banks Can Cut Down Data Privacy Threats
Education on how to keep data safe is important for both community bank employees and their customers. Community bankers and data privacy experts share their tips to help keep data safe
Generative AI in Community Banking: What's the Risk?
Generative AI, such as ChatGPT and Jasper, is growing and evolving rapidly. How can community banks leverage this technology while avoiding scams?
What Does Pay by Bank Mean for Community Banks?
Now that FedNow has launched, it’s time to put some focus on a new payments form: Pay by Bank.
How Technology Can Simplify Banks' Workflow
As compliance obligations mount, community bankers reveal the benefits regtech brings to their banks and offer tips for finding the right partners.
Charles Potts: The Myth, Lure and Reality of AI
AI has become more advanced, but in a cost-effective manner, making it available to the masses.
Why FedNow isn't a Payments App
FedNow launches this month. That’s why it’s critical that community bankers understand the payments rail and how it differs from widely used payment apps.
A Risk Management Clinic for Community Bankers
Risk management is as important a function of community banking as are loans and deposits. But are there better ways of keeping on top of risks that are constantly emerging and changing? Step into...
8 Ways to Improve a Customer's Digital Banking Experience
Your customers expect a lot from your website, your app and other digital experiences. But how can community banks focus on what will really be useful to customers, rather than the latest shiny...
How Cloud Banking Benefits Customers
Customers don’t often see the inner workings of how cloud technology simplifies the banking process, but they can certainly experience the perks that come with it.
How to Get Ready for the FedNow Service
The Federal Reserve’s FedNowSM Service is launching in July 2023. Find tips and resources in this article that can support you on your way to instant payments.
Charles Potts: Why you need a digital back office
A bank’s innovation investment in back-office automation will deliver a streamlined, digital approach that increases efficiency and enhances front- and back-end experiences.
How community banks can minimize tech debt
Keeping old technology can be expensive, in terms of not only cost but also the missed opportunities to offer customers new solutions. The good news is, there are ways community banks can cut...
Scaling your community bank's core as you grow
As community banks grow, their cores need to, too. We spoke with experts on how to prepare your core for scalability and growth.
Add text-to-pay to your payments toolbox
When it comes to payments, customers want convenience. With text-to-pay, community banks can help small businesses meet the needs of their customers.
Listen Up: Partners in fraud prevention
Episode 4 of the Independent Banker podcast features Pioneer Trust Bank’s Betsy Steinberg and ICBA Bancard’s Rebecca Kruse discussing the many ways you can protect your financial institution from...
Phishing solutions for community banks
Phishing has been around almost as long as email itself, which means hackers have had plenty of time to perfect their practices. It’s more likely than not that community bank staff will fall for a...
The benefits of offering virtual advisor services
Spurred by social distancing and shutdowns during the pandemic, many community banks turned to virtual financial advisory services, and these new practices are expected to stick around.
Getting Started with Faster Payments and FedNow
Your customers are demanding faster payments and the ability to provide it to them creates a big win for your bank. PCBB's insights paper helps you prepare for faster payments and explores FedNow...
How community banks can leverage payment trends
Data analysis can illuminate patterns and trends in your customers’ transactions. Community bankers and industry experts share how to best put this data to use.
What is digital twin technology?
Through digital twinning, a range of industries are better understanding situational risk using technologies that can simulate scenarios using a virtual version of an organization.
Charles Potts: Assesing potential fintech partners
Maximizing each step in the innovation journey, including the fintech evaluation process, will set you on the right path to a fruitful fintech partnership.
3 Simple Strategies to Maximize your Financial Education Offerings
SPONSORED—The absence of accessible, effective financial education is decreasing the average financial literacy rate, thus handicapping people’s potential financial prosperity. This crisis of...
Union Savings Bank’s tech touch
By partnering with fintechs, Union Savings Bank has rolled out an innovative digital tool that uses AI to help customers achieve financial wellbeing.
Charles Potts: Innovation trends for 2023
As we turn the page to a new year, the innovation evolution continues. ICBA is leaning into it, bringing its ThinkTECH Accelerator program and innovation efforts in-house to provide community...
5 payments trends you should know about
The payments landscape is evolving, and customers’ needs are changing. Here’s how community banks can enhance their payments offerings.
Super apps: The rise of an all-in-one platform
Convenience is a growing desire from consumers everywhere. Across the world, people are using super apps to send messages, purchase tickets and, of course, bank online. What are they, and how can...
3 ways to spot the right tech partner for banking innovation
SPONSORED | The right tech partner can be the difference between growing your business and watching it grind to a halt. Read our latest guide to learn which questions to ask and what to look for...
Can AI assist in vendor management challenges?
As community banks grow, their vendor partnerships usually also do, which can lead to challenges with organization, data security and more. To address these issues, some community banks have turned...
Harnessing technology to empower your staff and automate processes
SPONSORED | The Great Resignation is lingering longer than anticipated, leaving financial institutions with roles to fill. In this Dialogue on Demand session, we discuss the utilizing technology to...
What’s Ahead for ThinkTECH? — With Jack Hartings and Wayne Miller
Banking solutions that have already been through vendor due diligence and other compliance assessments? Sign us up. That’s what the ICBA ThinkTECH Accelerator has aimed to do for the past four years.
5 things to know about crypto today
Cryptocurrency is here to stay. As Wall Street gets involved, we look at some of the factors community banks should consider before they dive into the world of digital currencies.
Brad M. Bolton: FedNow and faster digital payments
FedNow can be another positive differentiator for our nation’s community banks, but we must be ready for this real-time service and its 24/7/365 requirements.
5 ways AI can improve customer service
AI can help solve customer pain points—but does it mean community banks will lose the personal touch they pride themselves on? As community bankers themselves tell us, the answer is no.
Rebeca Romero Rainey: Navigating the digital movement
The habits of our customers change, and we’re constantly walking beside them, transforming our services to meet their needs.
How fraudsters target different generations
Financial fraud and cyber attacks aren’t a one-age-fits-all scenario. By identifying the banking and spending habits of different generations, scammers tailor how they reach their targets. We look...
The New Era of Risk: Why GRC Is a Strategic Imperative
As governance, risk, and compliance (GRC) challenges evolve, you must adapt. Discover how emerging GRC trends are shaping the future – and how Jack Henry™ can help your stay compliant,...
Balancing Innovation & Cost Control: A Community Banker’s Guide
Shopping for new technology can often feel like a lose-lose situation. With this guide, you’ll learn how to innovate smarter and spend wiser. A high-level, must-read for bank executives,...
Tackling Familiar Cyber Threats with Smarter Tools
Cyber attack methods remain the same, but they’re being supercharged by AI and other technological capabilities.
How Each Bank Department Contributes to a Core Conversion
Core conversions are a huge undertaking, which is why every bank employee, from IT to HR, plays a critical role in the transition.
Customer Experience Through Strategic Innovation
Recent research from FICO shows that 88% of bank customers say experience is as important as or more important than products and services.
Strengthening Franchise Value: Community Banks’ Growing Use of Reciprocal Deposits
In an environment where deposit competition is intensifying and customer concerns about deposit safety remain top of mind, reciprocal deposits have emerged as a vital tool for community banks.
Understanding the Opportunities and Concerns for Agentic AI
Here’s what you need to know about the newest form of AI, known as agentic AI.
Up-and-Coming Bank Technology: Separating Innovation from Hype
Community bankers, fintech experts and consultants alike are keeping their finger on the pulse when it comes to the latest technology—with the goal of understanding what’s useful and what’s...
How to Unlock Hidden Card Revenue with BINs
When it comes to card revenue, having the right bank identification number (BIN) type is critical.
Innovation Strategies for Community Banks
Explore how community banks can use data insights, fintech tools and innovation to stay competitive.
4 Reasons Community Banks Should Offer E-Invoicing
E-invoicing can transform community banking by increasing deposits, reducing check fraud and fostering deeper customer connections.
Should Community Banks Offer Subscription Management?
Build your customers’ financial health by helping them manage their subscriptions in-app.
Jacob Eisen: Card Programs Can Drive Community Bank Growth
As the financial services competitive landscape continues to evolve, payments have emerged as a critical component of community bank strategies. It extends beyond interchange revenue to deepening...
How Community Banks Should Evaluate New Fintech
Six ThinkTECH Accelerator fintechs explain how their products support community banks—and what bankers should prioritize when evaluating new technology partnerships.