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Charles Potts: Put Innovative Thinking to Work in Risk Mitigation
Risk mitigation—supported by innovative thinking—drives reward for our banks, our customers and our communities.
Risk or Reward: A Community Bank's Guide to AI
What do community banks need to know about getting started with AI, how can it boost efficiency across departments—and how to manage risk? We spoke to experts from ICBA and beyond to learn...
Tech Solutions That Can Help Stop Elder Fraud
Elder financial abuse is a rising crime across the country. Using technology, community bankers can help detect this type of fraud and protect their customers.
Oxford Bank Presents Cybersecurity Lessons from the FBI
Oxford Bank connected its community with the FBI during an educational, interactive session about the importance of cybersecurity and awareness.
Future-Proof Your Community Bank's Core
It’s a stressful time when your core contract is up for renewal. Is your community bank getting what it needs? Will it still be in five years or more? Take a closer look at those contracts and make...
6 Things Community Banks Need to Know About Cybersecurity Today
From dealing with emerging cyber threats to finding ways to get all your employees to be aware and proactive, we spoke to community bankers and experts about the tools and knowledge that will help...
How Community Banks Can Cut Down Data Privacy Threats
Education on how to keep data safe is important for both community bank employees and their customers. Community bankers and data privacy experts share their tips to help keep data safe
Generative AI in Community Banking: What's the Risk?
Generative AI, such as ChatGPT and Jasper, is growing and evolving rapidly. How can community banks leverage this technology while avoiding scams?
What Does Pay by Bank Mean for Community Banks?
Now that FedNow has launched, it’s time to put some focus on a new payments form: Pay by Bank.
How Technology Can Simplify Banks' Workflow
As compliance obligations mount, community bankers reveal the benefits regtech brings to their banks and offer tips for finding the right partners.
Charles Potts: The Myth, Lure and Reality of AI
AI has become more advanced, but in a cost-effective manner, making it available to the masses.
Why FedNow isn't a Payments App
FedNow launches this month. That’s why it’s critical that community bankers understand the payments rail and how it differs from widely used payment apps.
A Risk Management Clinic for Community Bankers
Risk management is as important a function of community banking as are loans and deposits. But are there better ways of keeping on top of risks that are constantly emerging and changing? Step into...
8 Ways to Improve a Customer's Digital Banking Experience
Your customers expect a lot from your website, your app and other digital experiences. But how can community banks focus on what will really be useful to customers, rather than the latest shiny...
How Cloud Banking Benefits Customers
Customers don’t often see the inner workings of how cloud technology simplifies the banking process, but they can certainly experience the perks that come with it.
How to Get Ready for the FedNow Service
The Federal Reserve’s FedNowSM Service is launching in July 2023. Find tips and resources in this article that can support you on your way to instant payments.
Charles Potts: Why you need a digital back office
A bank’s innovation investment in back-office automation will deliver a streamlined, digital approach that increases efficiency and enhances front- and back-end experiences.
How community banks can minimize tech debt
Keeping old technology can be expensive, in terms of not only cost but also the missed opportunities to offer customers new solutions. The good news is, there are ways community banks can cut...
Scaling your community bank's core as you grow
As community banks grow, their cores need to, too. We spoke with experts on how to prepare your core for scalability and growth.
Add text-to-pay to your payments toolbox
When it comes to payments, customers want convenience. With text-to-pay, community banks can help small businesses meet the needs of their customers.
How to Unlock Hidden Card Revenue with BINs
When it comes to card revenue, having the right bank identification number (BIN) type is critical.
Innovation Strategies for Community Banks
Explore how community banks can use data insights, fintech tools and innovation to stay competitive.
4 Reasons Community Banks Should Offer E-Invoicing
E-invoicing can transform community banking by increasing deposits, reducing check fraud and fostering deeper customer connections.
Should Community Banks Offer Subscription Management?
Build your customers’ financial health by helping them manage their subscriptions in-app.
Jacob Eisen: Card Programs Can Drive Community Bank Growth
As the financial services competitive landscape continues to evolve, payments have emerged as a critical component of community bank strategies. It extends beyond interchange revenue to deepening...
How Community Banks Should Evaluate New Fintech
Six ThinkTECH Accelerator fintechs explain how their products support community banks—and what bankers should prioritize when evaluating new technology partnerships.
How to build a successful payments strategy
Customer expectations and fierce competition—it’s never been more important to think strategically about your payments offering.
What exactly is encryption, and how does it work?
Whether data is in storage or being beamed across the internet, the security expert’s motto is “Encryption everywhere” to ensure that information is safe. But what exactly is it, and how does it...
Timeline: 180 years of banking technology
A look at the history of retail banking technology—and where it’s going.
E-Signature Approval
Legally and operationally, digital John Hancocks come of age in lending.
Is Your Bank Overspending on Tech?
It goes without saying that keeping up to date with the latest technology can cost a pretty penny, but many community banks don’t realize some of their current tech practices are racking up a bill.
Boost Your Non-Interest Income with Credit Cards
ICBA Payments helps community banks increase their non-interest income with credit card programs that span the revenue and risk spectrum.
Charles Potts: How the Regtech Revolution Represents Banking Today
In many ways, ICBA’s core pillars—advocacy, education and innovation—define today’s community bank priorities.
What Should Community Banks Know About Cross-Border Payments?
As cross-border payments reforms take shape, community banks must navigate promising opportunities and significant adjustments in this evolving space.
Instant Payments Insights Every Community Bank Needs
Vendors share their specialized insight into the instant payments market to help community banks understand how they can grow in this technology-forward area.
Charles Potts: The Process of Bringing Innovation to You
Technology has become an integral part of success in banking.
What Innovative Advantage Does Cloud Lending Give Community Banks?
Community banks are using cloud technology to improve efficiency and enhance customer convenience. See how cloud lending is transforming operations for banks and borrowers alike.
Jacob Eisen: A Can't-Miss Business Card Opportunity
Thirty-four percent of small businesses in the U.S. are not comfortable with their cash flow in today’s economy, according to the U.S. Chamber of Commerce Small Business Index for Q1 2025.
The New Era of Risk: Why GRC Is a Strategic Imperative
As governance, risk, and compliance (GRC) challenges evolve, you must adapt. Discover how emerging GRC trends are shaping the future – and how Jack Henry™ can help your stay compliant,...
Balancing Innovation & Cost Control: A Community Banker’s Guide
Shopping for new technology can often feel like a lose-lose situation. With this guide, you’ll learn how to innovate smarter and spend wiser. A high-level, must-read for bank executives,...
Tackling Familiar Cyber Threats with Smarter Tools
Cyber attack methods remain the same, but they’re being supercharged by AI and other technological capabilities.
How Each Bank Department Contributes to a Core Conversion
Core conversions are a huge undertaking, which is why every bank employee, from IT to HR, plays a critical role in the transition.
Customer Experience Through Strategic Innovation
Recent research from FICO shows that 88% of bank customers say experience is as important as or more important than products and services.
Strengthening Franchise Value: Community Banks’ Growing Use of Reciprocal Deposits
In an environment where deposit competition is intensifying and customer concerns about deposit safety remain top of mind, reciprocal deposits have emerged as a vital tool for community banks.
Understanding the Opportunities and Concerns for Agentic AI
Here’s what you need to know about the newest form of AI, known as agentic AI.
Up-and-Coming Bank Technology: Separating Innovation from Hype
Community bankers, fintech experts and consultants alike are keeping their finger on the pulse when it comes to the latest technology—with the goal of understanding what’s useful and what’s...
Maximizing Profitability with Today's Point-of-Sale Tech
The goal of community banks in a digital age: Be top of wallet. Learn how to take advantage of growing POS innovations like digital wallets.
Charles Potts: Turning Strategy Into Success With the Right Tech
In the current economic environment, your bank’s strategy is worth its weight in gold.
Unlocking Strategic Advantages with ECM Technology
Selecting the right ECM solution for your financial institution can unlock strategic advantages.
Jacob Eisen: Changing for the Better
Winston Churchill famously said, “To improve is to change, so to be perfect is to have changed often.”
What Role Will Your Core Play in Open Banking?
The CFPB’s open banking rule opens financial data to authorized third parties. Will your core processor be ready if it takes effect?
5 Ways Community Banks Can Take Advantage of FedNow
FedNow has solidified its place in the banking industry, and now’s the time for community banks to get in on the action. Learn how your bank can ease the instant payments system into its operations.
Proven Practices For Back-Office Efficiency
Shrinking net interest margins, rising costs, and manual processes challenge community banks to maintain efficiency and profitability in a competitive market.
IT MSP, Integris, Reveals Top IT Trends for the Second Year in New Report, “Understanding US Banks’ Annual IT Spend in 2025”
Discover where banks stand on technology in 2025! Our survey of 1,000+ bank executives reveals IT’s growing role, key infrastructure needs, cybersecurity concerns, and economic impacts.
Loan Pricing strategies: Don’t let your bank become a Castaway.
With rapidly changing market conditions, your bank could easily find itself isolated like Tom Hanks in Castaway, on a desert island alone.
Jacob Eisen: The Difference Between Direct and Agent Bank Credit Card Programs
Credit cards remain the most widely used credit product in the U.S., and the Federal Reserve’s latest payments study points to a continued climb in the number of card transactions, their overall...
Kick Lending Up a Notch With Digital Solutions
Increased efficiency and fewer errors are just two of the benefits of digitalizing your loan production process.
Future-Proofing Community Banks: Upgrading Check Processing to Enhance Security, Efficiency, and Remain Competitive
Checks remain vital, requiring banks to consolidate systems for better efficiency and fraud mitigation. Modern solutions enhance security, streamline processing, and provide real-time fraud detection.
7 Lessons Learned by FedNow® Service Participants
Financial institutions live on the FedNow Service have shared valuable lessons they learned along their instant payment journeys.
Powering Potential: Rethinking Your Payments Strategy With ICBA Payments
ICBA Payments hasn’t just rebranded. It has begun a multiyear phased investment strategy to modernize its technology and service offerings, which are designed to elevate your bank’s payments strategy.