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Lexicon Bank: A bank that shows its hand
When it comes to supporting outliers in the Las Vegas community, Lexicon Bank knows how to play its cards.
5 ways AI can improve customer service
AI can help solve customer pain points—but does it mean community banks will lose the personal touch they pride themselves on? As community bankers themselves tell us, the answer is no.
How these community banks support Native communities
Community banks with deep roots and pride in their Native American heritage are committed to providing financial assistance, housing aid, lending and educational outreach to underserved tribal...
How to reach customers with disabilities
Some people living with disabilities eschew banking services because they feel financially underserved or physically barred. Through sensitive customer service and ADA-compliant accessibility,...
Build your community bank's brand with swag
Promotional merchandise, or swag, has long been regarded as a no-brainer approach to branding. Community banks are shedding those thrifty connotations with a mindful approach to company gifting...
Why Your Community Bank Should Offer a Switch Kit
Switching banks is a pain, making potential customers’ best intentions fall by the wayside. But modern switch kits are evolving, with personalized service and tech-driven tools making the process...
How Will the End of the Penny Affect Community Banks?
With penny production ending, community banks must address rounding policies, teller training and system updates. Here’s how banks can manage the operational impact and support customers.
These San Diego Community Banks are Powering Local Business
San Diego’s community banks are fueling growth across life sciences, small business, and underserved communities. Three ICBA member banks share how local decision-making and mission-driven banking...