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How to See the Value of Customer Complaints
No one likes customer complaints, but they can provide a wealth of information that can improve both your community bank and your customers’ experience.
Lindsay LaNore: How to Work the Room
These days, we do a lot of our networking online via forums like LinkedIn, but they’re no match for meeting in person.
Texas First Bank Lends a Helping Hand
When a tornado struck their community in January, employees of Texas First Bank in Pasadena, Texas, joined forces with a local Jersey Mike’s and Orangetheory Fitness to hand out free lunches to...
Loren Brown: Above it All
The president and chief executive officer of $88 million-asset Ascent Bank in Helena, Mont., has fulfilled his childhood dream of being a pilot and skydiver.
Bankers Trust Illustrates a Love of Art
Bankers Trust in Des Moines, Iowa, hosts a gallery of artwork created by local artists and rotates each piece through its branches.
Julie Bauer: Hotel hero
The assistant vice president of $1.6 billion-asset First Citizens Bank in Mason City, Iowa, is the chair of a local fundraiser that benefits the last remaining Frank Lloyd Wright-designed hotel in...
Clinton Savings Bank’s animal rescue
Clinton Savings Bank's has supported Animal Adventures, an exotic animal rescue in Bolton, Mass., for more than 25 years. The Bank's recent donation will help the organization continue its mission...
Listen Up: Taking bold and brave action
In episode 6 of the Independent Banker podcast, host Charles Potts speaks with Greg Ohlendorf of First Community Bank and Trust and Joe Ehrhardt of Teslar Software about the digital imperative for...