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How to See the Value of Customer Complaints
No one likes customer complaints, but they can provide a wealth of information that can improve both your community bank and your customers’ experience.
Step-by-Step Succession Planning for Community Banks
Community bankers and other experts offer a guide to succession planning that'll ensure a seamless transition and future success for the bank and its customers for years to come.
Cedar Rapids Bank & Trust and the Road to Succession
Cedar Rapids Bank & Trust’s succession planning professionals have built up their expertise to better serve the community bank’s retail business customers.
Jim Reber: Price stability or yield? Here's both
Cash-management instruments have relative value today.
General counsel strategies for community banks
Having general counsel is critical for community banks, but what’s the right balance between in-house and external counsel? Community bankers and legal experts weigh in on how to create the right...
The benefits of offering virtual advisor services
Spurred by social distancing and shutdowns during the pandemic, many community banks turned to virtual financial advisory services, and these new practices are expected to stick around.
Excel Disasters: 5 spreadsheet mistakes that cost billions
Learn how your team can fight the hidden danger lurking between the columns: human error.
Community banks that weathered Hurricane Ian
Following the damage of Hurricane Ian last fall, Florida’s community banks rallied to help affected employees and customers, providing above-and-beyond service without missing a beat.