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How to See the Value of Customer Complaints
No one likes customer complaints, but they can provide a wealth of information that can improve both your community bank and your customers’ experience.
How Community Banks Can Fight Synthetic Identity Fraud
Community banks need to be on the lookout for synthetic identity fraud, a growing problem since the pandemic. Here’s how tools and solutions can detect, prevent and solve this type of fraud
Jim Reber: Returns, in Total
A wide range of market prices requires analysis.
Lindsay LaNore: How to Work the Room
These days, we do a lot of our networking online via forums like LinkedIn, but they’re no match for meeting in person.
Rebeca Romero Rainey: Cultivate Lasting Success
Preparing for the future is not as much about filling a particular job description as it is about creating a conscious path for our banks and communities.
Step-by-Step Succession Planning for Community Banks
Community bankers and other experts offer a guide to succession planning that'll ensure a seamless transition and future success for the bank and its customers for years to come.
John Coleman: Make the Most of the August Congressional Recess
When members of Congress return home during congressional recess, it’s a great opportunity for community bankers to engage with them over policy—with the right preparation.
Texas First Bank Lends a Helping Hand
When a tornado struck their community in January, employees of Texas First Bank in Pasadena, Texas, joined forces with a local Jersey Mike’s and Orangetheory Fitness to hand out free lunches to...