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Why Your Community Bank Should Offer a Switch Kit
Switching banks is a pain, making potential customers’ best intentions fall by the wayside. But modern switch kits are evolving, with personalized service and tech-driven tools making the process...
How Will the End of the Penny Affect Community Banks?
With penny production ending, community banks must address rounding policies, teller training and system updates. Here’s how banks can manage the operational impact and support customers.
These San Diego Community Banks are Powering Local Business
San Diego’s community banks are fueling growth across life sciences, small business, and underserved communities. Three ICBA member banks share how local decision-making and mission-driven banking...
How CDFIs and MDIs Are Navigating Uncertainty
CDFIs and MDIs share how potential funding cuts and regulatory shifts could affect their ability to serve underserved communities, and why their mission matters more than ever.
Retail Banking Trends 2026: Strategies for Growth
Explore six retail banking trends shaping 2026, from hybrid branch design and AI automation to deposit growth strategies, alternative lending and smarter marketing for community banks.
Single-Location Community Banks That Thrive
Can community banks succeed with just one location? Four single-branch community banks share how staying small lowers overhead, strengthens customer relationships and supports long-term growth.
2026 National Survey Report: What Consumers Say About Branches
Featured Image.png SPONSORED | Our latest nationwide survey report explores consumers' relationship with the branch and how they use it today. For banks looking to deepen customer relationships...
Why Community Banks Renovate: 3 Branch Remodel Case Studies
Learn how three community banks navigated branch renovations to enhance customer experience, improve weather resilience, and drive local economic prosperity.
AI in ATMs: Risks & Rewards for Community Banks
Discover how community banks leverage AI in ATMs to prevent hardware failures, enhance the digital customer experience, and mitigate security risks effectively.
Do Paper Checks Have a Future?
While the federal government appears to be phasing out paper checks, checks aren’t going away as a payment method anytime soon. See how checks are evolving, and how community banks can advocate for...
Driving Community Prosperity with Reciprocal Deposits
IntraFI_Sponsored 2026-06-01 05202026_Article_Featured_Image-2000x1250.jpg By Joe Hooker, Chief Sales Officer, IntraFi Community banks, which make up at least 90% of all banks nationwide, are the...
Union Savings Bank’s tech touch
By partnering with fintechs, Union Savings Bank has rolled out an innovative digital tool that uses AI to help customers achieve financial wellbeing.
Lexicon Bank: A bank that shows its hand
When it comes to supporting outliers in the Las Vegas community, Lexicon Bank knows how to play its cards.
5 ways AI can improve customer service
AI can help solve customer pain points—but does it mean community banks will lose the personal touch they pride themselves on? As community bankers themselves tell us, the answer is no.
How these community banks support Native communities
Community banks with deep roots and pride in their Native American heritage are committed to providing financial assistance, housing aid, lending and educational outreach to underserved tribal...
How to reach customers with disabilities
Some people living with disabilities eschew banking services because they feel financially underserved or physically barred. Through sensitive customer service and ADA-compliant accessibility,...
Build your community bank's brand with swag
Promotional merchandise, or swag, has long been regarded as a no-brainer approach to branding. Community banks are shedding those thrifty connotations with a mindful approach to company gifting...
How 4 community banks came through for customers
The past year has put community banks’ local missions to the test, and they came through with flying colors. In the spirit of Community Banking Month, here are stories from several community banks...
Are more branches better? Community banks weigh in
With an increase in online traffic and challenges to in-person banking, community banks may be asking themselves if new branches are necessary. But many bank leaders report they’re investing in new...
Safe deposit boxes can have benefits beyond revenue
Safe deposit boxes aren’t big revenue drivers at most community banks, but for some customers, they can be an important service. They provide peace of mind when breaches and hacks have eroded trust...