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Customer Experience Management - Lead it Or Lose It
Customer interactions, previously limited to the telephone or in-person at a branch, are expanding to encompass all transactions, touch points, communications, and technologies that deliver service...
Facing First Amendment Auditors: Who Are They? What Do They Want? How Should You Respond?
First Amendment auditors are individuals who enter city or public property to record your employees, officials, and operations, often under the claim of testing your knowledge of First Amendment...
P2P Doesn't Have to Mean Faster Fraud
Some of the most common questions the Macha office receives pertain to issues with consumer person-to-person (P2P) transfers via the ACH Network. These problems can include fraud, incorrect account...
Bring Your Shoes – How to Lead by Maximizing Talent (2024)
Successful leaders surround themselves with talented individuals that complement their strengths. But as a leader, how do you find them? Complementary talent doesn't just show up. It has to be...
Community Bank Guide to Reg. W
Community banks must constantly ensure they maintain compliance with applicable laws and regulations to operate efficiently and avoid being placed in the regulatory penalty box. This is...
Credit Analysis Basics
Banks face increasing pressure to make sound lending decisions while adhering to evolving regulations. This makes it essential for professionals to understand the key factors — such as the 5 Cs of...
Assessing Farm Credit
The farm economy is facing its toughest challenges since 1981, with soaring input costs and falling commodity prices. Crop farmers, in particular, are struggling with low liquidity after holding...
Three Key Risk Assessments in Your ERM Program – ERM, IT, and Internal Controls
Grasp the essentials of Enterprise Risk Management (ERM). Gain insight into the three crucial phases of ERM and understand the integral role of Risk Assessments. Explore the workings of the Risk...