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What community banks need to know about ESG
SPONSORED | The conversation on ESG went from a murmur to deafening in a short amount of time, so much so that taking a first step might seem overwhelming. There are many reasons to consider ESG...
Become a thought leader on social media
Becoming a social media thought leader isn’t something that happens overnight. It takes time, consistency and authenticity—but the benefits can be worth the effort.
5 things to know about crypto today
Cryptocurrency is here to stay. As Wall Street gets involved, we look at some of the factors community banks should consider before they dive into the world of digital currencies.
Brad M. Bolton: FedNow and faster digital payments
FedNow can be another positive differentiator for our nation’s community banks, but we must be ready for this real-time service and its 24/7/365 requirements.
Jim Reber: Inversion investing
Upside-down yield curve offers some possibilities.
5 ways AI can improve customer service
AI can help solve customer pain points—but does it mean community banks will lose the personal touch they pride themselves on? As community bankers themselves tell us, the answer is no.
Rebeca Romero Rainey: Navigating the digital movement
The habits of our customers change, and we’re constantly walking beside them, transforming our services to meet their needs.
Charles Potts: Opportunities in the fintech landscape
A convergence of economic and marketplace factors presents community banks with new opportunities for innovation and growth as they look to the new year.
Mark Scanlan: Nobody serves rural America better than community banks
ICBA is dedicated to ensuring the role of community banks is properly communicated to policymakers so community banks can remain viable and compete on a level playing field.
5 marketing strategies to put on your radar for 2023
SPONSORED | Now is the time to evaluate marketing strategies for 2023. Given the latest marketing trends as identified by Vericast in its latest Financial TrendWatch, these five strategies can make...
Should you offer financial planning services?
Offering financial planning services is one way to expand a community bank’s footprint and deepen customer relationships. We spoke with several banks about why and how they offer wealth management...
How fraudsters target different generations
Financial fraud and cyber attacks aren’t a one-age-fits-all scenario. By identifying the banking and spending habits of different generations, scammers tailor how they reach their targets. We look...
Lindsay LaNore: Winning the war for talent
Providing employees with the opportunity to learn has proven time and again to increase engagement, fulfillment, performance and productivity.
John V. Anderson: 75 years in community banking
John V. Anderson celebrates 75 years in community banking this year. The chairman emeritus of F&M Bank offers us a glimpse of his life, his career and the lessons he’s learned along the way.
How these community banks support Native communities
Community banks with deep roots and pride in their Native American heritage are committed to providing financial assistance, housing aid, lending and educational outreach to underserved tribal...
Maintaining resilience in a rising rates environment: addressing ALM uncertainties
SPONSORED | Looking for asset liability management and pricing strategies to help your institution navigate the rising rate environment? Download our whitepaper to find out ways to address ALM...
Imaginative innovation in the banking loyalty space with Zogo Finance
SPONSORED | Powered by gamification, encouragement, and, of course, the latest technology, Zogo’s Mobile Banking Loyalty Integration is the ideal solution to bolstering your bank’s customer...
Entering the cannabis banking market
While the federal legal status of banking cannabis-related businesses remains fuzzy, community banks in some states are finding that, with proper controls, they’re able to enter this niche market...
Data privacy: How to keep customer data safe
Shielding sensitive customer information remains an industry challenge. But as the prevalence of security breaches grows, so do opportunities for community banks to position themselves as guardians...
How New England banks are supporting the tourism industry
Welcome, leaf peepers! Now that autumn is here, it’s time to take a road trip and meet the community banks that call New England home, making an impact on their communities and helping local...
Improve your community bank’s core with APIs
Application programming interfaces enable community banks to improve elements of their core architectures without extensive and costly system overhauls. Banks and core processing providers are now...
Brad M. Bolton: Protect customers against fraud
The knowledge we have cultivated over years of circumventing attacks means that we have a depth of understanding about cyber and data security that the general population doesn’t—and those...
Jim Reber: New trials, new tricks
Proactive investment strategies are appearing in bank portfolios.
Aaron Stetter: ICBA fighting Durbin amendment credit card expansion
The newly proposed Credit Card Competition Act could severely restrict community banks’ freedom regarding credit card payments, with cost hikes unfairly passed along to the consumer and the greater...
Why Community Banks Need a Digital SBA Lending Platform [Checklist]
SPONSORED—Community bankers can take advantage of digital technologies to help improve SBA lending operations and generate more revenue from their SBA lending program. Find out why your bank...
How Do Banks Mitigate the Risk of Data Breaches?
SPONSORED—Cybercriminals target your employees daily, coercing them to expose credentials and protected data. Discover the current cybersecurity challenges and solutions banks are facing.
Does your bank need cyber insurance?
As digital crime evolves, cyber insurance could be part of the solution. We explore how it can protect banks against financial losses and provide resources in the event of a cyber attack.
Charles Potts: Fighting cybercrime one innovation at a time
Community banks are at a critical juncture when it comes to cybersecurity. ICBA has extensive knowledge, expertise and education you can tap into to help you chart the path ahead.
Lindsay LaNore: How to beat burnout
The leading causes of burnout include dealing with unclear expectations, and feeling overworked, underappreciated or unsupported by a manager or team. Combat burnout by renewing your bank’s focus...
More With Less: Managing Risks With Limited Resources
SPONSORED | With risk teams often facing resource constraints, digitizing the risk management process is a great way to improve efficiency because it improves risk managers’ ability to focus on the...
Brad M. Bolton: Compliance as a focal point
Managing compliance is a role that community bankers take more seriously than any other segment of the financial services industry.
Charles Potts: Agtech’s innovation opportunities
Agtech—the application of technology to every aspect of the food production process, from farm to table—is growing in importance to the mission of ICBA and community banks.
Lindsay LaNore: Lessons from an escape room
As teams, how well do we work under pressure? The ICBA Community Banker University team recently had a chance to think about that when, at our annual strategy and teambuilding meeting, we found...
How to Protect Banks from Cyber Threats and Ransomware Attacks
SPONSORED | During this Dialogue on Demand session, we will explore advanced cyber threats and the critical technologies and services you need to protect your bank.
Tailor-made community banking
These community banks tailor their products and services not just to their neighborhood demographics but to everyone’s needs, from bank accounts for gig economy workers to microloans for consumers....
Capitalize on social payments
Social payments methods like Venmo and Cash App continue to grow in popularity, creating an opportunity to give customers 24/7 access to cashless, P2P and mobile transactions. So how do social...
How to reach customers with disabilities
Some people living with disabilities eschew banking services because they feel financially underserved or physically barred. Through sensitive customer service and ADA-compliant accessibility,...
Rebeca Romero Rainey: The spirit of service
Community banks stand out in today’s financial services space because our business model depends on an ecosystem where the bank only benefits when customers do.
Aaron Stetter: ICBA's fall legislative outlook
Legislation addressing everything from farm lending to credit union overreach is set to go before Congress this autumn. Now’s the time to make your voice heard on the issues that affect community...
A Loan So Good, Borrowers Can’t Stop Talking About It
SPONSORED | See what real borrowers are saying about the Kasasa Loan® — and why its flexibility, control, and transparency are changing the loan game for consumers and community banks alike.