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Action Plans for Troubled Credit
Recognizing that you have a troubled credit in your portfolio is traumatic enough. Having to deal with a declining relationship that may cause your bank a significant loss can create an outright...
Community Bank Treasury Management Seminar
Community banks seek ways to boost core deposits and non-interest income and Treasury Management is the key. Learn how your bank's business teams can collaborate to sell business products and...
Bank Sales Training: Ask for the Business/ Close the Deal!
In today’s banking environment, simply presenting products and services isn’t enough. You must guide the conversation, build trust, and confidently ask for the business. This session walks you...
Proper Loan Structure, Setting the Right Line of Credit
Further details will be available 30 days prior to the webinar date.
Q3 Regulatory Compliance Updates (2026)
The Quarterly Regulatory Compliance Webinars deliver the most up-to-date guidance on regulatory compliance, upcoming deadlines, available resources, and more. Offered quarterly, these 60-minute...
Product Knowledge and Cross-Selling (Individual)
As a frontline employee, you are often called upon to open a new account. In this situation, you need an excellent understanding of your bank's products and services. You have to be able to answer...
AI Use Cases: How Banks Are Putting AI to Work (MP4)
AI can be used in many different ways to power your bank offerings and services. Learn how bankers like you are implementing AI at their banks to benefit customers, evolving their user experience...
Bank Policies & Procedures: Pandemic Policy (PLM-253)
This may be used as a stand alone policy or incorporated into your Business Continuity Policy. Contains guidance from The Interagency Statement on Pandemic Planning. Includes sample Pandemic Plan.
Bank Policies & Procedures: Reg Z Suite (PLC-114)
This suite of policies includes Lending Advertising Policy, Closed-End Consumer Non-Real Estate Loans Policy, Consumer Closed-end Real Estate Loan Policy, HELOC and Other Open End Products Policy,...
Bank Policies & Procedures: Regulation E: International Remittance Transfer Policy Act (PLC-293)
Provides guidance for those banks that will act as Remittance Transfer Providers. Dodd-Frank added consumer protections for remittance transfers sent by consumers in the United States to...
Bank Policies & Procedures: Merchant Services (PLL-233)
Guides the bank in managing its relationship with Visa/MasterCard merchants. Topics include management of risk, capital adequacy, merchant approval processes, pricing, and fraud monitoring.
ICBA Community Bank Briefing: The GENIUS Act, Payment Stablecoins, and What All This Means for Community Banks
As the regulatory environment around digital assets continues to evolve, ICBA has taken an active role in shaping legislation establishing a regulatory framework for payment stablecoins. ICBA is...
Bank Policies & Procedures: Environmental Risk & Liability (PLL-081)
Covers the bank's approach to commercial/business loans, including credit types, interest rates, pricing, borrower information requirements, legal lending limits, credit criteria, collateral,...
Bank Policies & Procedures: E-Sign Act Policy
The E-Sign Act provides a general rule of validity for electronic records and signatures for transactions in or affecting interstate or foreign commerce. E-Sign allows the use of electronic records...
Payments 101: Part 2 - ACH & Wire Transfers (Individual)
In the United States there are many ways we pay our bills and each other. The Automated Clearing House (ACH) is generally seen as a consumer product but is used by companies as well. Wire transfers...
Bank Policies & Procedures: Risk Management Policy (PLM-228)
Provides the overall framework for the supervision, management, operation, and control of the bank’s risk management program. Includes duties and responsibilities of the risk management committee...
Small Business Lending Rule (1071): Practical Application (Individual)
The Small Business Lending Rule (aka 1071) requires financial institutions collect and report to the CFPB certain data regarding applications for credit for women-owned, minority-owned, and small...
ICBA Human Resources Generalist Certificate Program (Individual)
HR Generalists are an integral part of the human resources function in an organization. This comprehensive eight-part, online certificate program is designed to provide human resource managers and...
Regulation P: Consumer Privacy – Overview (Individual)
The Gramm-Leach Bliley Act (GLBA), is implemented by Regulation P: Privacy of Consumer Financial Information. The GLBA limits when and how an bank may disclose nonpublic personal information about...
Bank Policies & Procedures: Fair Debt Collection Act (PLC-117)
Establishes the bank's intent for proper debt collection practices, including collection guidelines, collection activities, and third-party communications.
Bank Policies & Procedures: Safeguarding Customer Information (PLC-202)
Pertains to the protection of customer information from unauthorized or illegal disclosure. Covers the development and implementation of an information security program, including responsibility,...
Bank Policies & Procedures: Reg CC: Expedite Funds Availability (PLC-107)
Establishes internal procedures to address proper funds availability, disclosure, collection of checks, return of unpaid checks, and payment of interest on deposited funds.
Digital Transformation Demystified - Part 3: Building or Perfecting a Digital Transformation Plan (MP4)
Organizational change requires buy-in from all parts of the business—from bank directors to senior management to bank staff. This session will address how to strategize, prioritize, and allocate...
IT Security: It Begins With You (Individual)
This course is designed for all employees who use computers and other devices to access their organizations’ systems. Learn about the main ways that cybercriminals use people to compromise systems,...
Fair Housing Act for Banks (Individual)
The Act was originally adopted as part of the Civil Rights Act of 1968, and it was subsequently broadened in 1988 to prohibit discrimination when renting or buying a home, acquiring a mortgage,...
IT Security: Corporate Account Takeover (Individual)
This course is designed for all employees who use computers and other electronic devices in the course of their work. Employees learn to recognize Corporate Account Takeover (CATO) attacks and take...
Bank Policies & Procedures: Work From Home Policy (PLM-337)
This policy is written to include both long-term and emergency situations for bank employees working at home or in a remote location, and addresses the determination and availability of employees,...
Bank Policies & Procedures: Model Risk Management Policy (PLM-295)
Establishes methodology to mitigate potential risks arising from the bank's reliance on financial models and to ensure that the sources and the magnitude of the bank's model risk are understood and...
Regulation E: Overview (Individual)
The Electronic Fund Transfer Act of 1978, implemented by Regulation E, is a consumer protection act that establishes the rights, liabilities, protections, and responsibilities of consumers who...
Regulation P: Consumer Privacy – In Depth (Individual)
The Gramm-Leach Bliley Act (GLBA), is implemented by Regulation P: Privacy of Consumer Financial Information. The GLBA limits when and how a bank may disclose nonpublic personal information about a...
IT Security: Ransomware (Individual)
This course explores what ransomware is, how cyberthieves attack systems with ransomware, what IT Departments and employees can do to reduce the likelihood of ransomware attacks, and what IT...
Digital Transformation Demystified - Part 5: Preparing for Potential Challenges in Digital Transformation (MP4)
Challenges will likely arise during your bank’s digital transformation process. This final webinar of the series will address potential obstacles to progress, roadblocks or stumbling blocks for...
IT Security: Credential Stuffing (Individual)
This course explores credential stuffing. Credential stuffing is a type of cyberattack in which user IDs and passwords obtained from a data breach on one service are used to attempt to log into...
IT Security: Work Off-Site (Individual)
This course examines the IT security risks associated with remote work. Learn to keep your computer, devices and home network secure, use public networks safely, and recognize phishing and targeted...
Q4:Regulatory Compliance Updates (MP4)
Attend the ICBA’s Quarterly Regulatory Compliance Webinars for the very latest regulatory compliance guidance, upcoming deadlines, resources, and more. Offered quarterly, these 60-minute webinars...
Bank Policies & Procedures: Investment (PLM-098)
Covers the delegation of investment authority and accountability, the definition of acceptable types of investments, and how to maximize the bank's profitability while meeting the local...
Regulatory Accounting and Operational Auditing (Individual)
Regulatory accounting and operational auditing are integral elements of the role of the internal auditor. In this module, we will introduce you to these concepts by discussing bank financial...
Bank Policies & Procedures: Reg GG - Unlawful Internet Gambling Policy (PLC-263)
Policy states how the bank will implement its compliance with Regulation GG and how it will identify and block, or otherwise prevent and prohibit restricted transactions.
Bank Policies & Procedures: Credit (PLL-074)
Addresses the composition and control of the loan portfolio as a whole, and establishes standards for individual credit decisions.
Bank Policies & Procedures: Marketing (PLM-090)
Provides guidelines for the management of the bank's marketing function, including development of the annual marketing plan and ongoing decision making. Includes regulatory compliance, geographic...
Introduction to Compliance for Teller (Individual)
Bank tellers have many responsibilities within their organization. In addition to processing customer transactions and providing quality customer service, they are responsible for ensuring their...
Unconscious Bias (Individual)
Unconscious bias (or implicit bias) refers to unsupported social judgements or prejudice in favor or against a person or group of people. Since these happen without reasonable justification, they...
Bank Policies & Procedures: Flood Insurance (PLC-123)
Ensures the proper use of flood hazard determination form, customer notification, insurance coverage, escrow, and forced placement procedures.
Common Frauds & Scams (Individual)
Frauds and scams have been around since the beginning of banking. However, rapid technological advances have caused these frauds and scams to become more sophisticated and harder to detect. This...
Bank Policies & Procedures: Business Continuity Management Policy (PLM-072)
Designed to provide a risk management plan to avoid potential losses. Includes policy implementation, bank security, emergency procedures, back-up sites, loss prevention, liquidity, insurance...
Improving Your Credit Committee Presentations, Effective Communication of the Risk (MP4)
Presenting before your credit committee does not have to be a daunting task. All strong credit committee presentations begin with a comprehensive write-up. You need to understand the reason for the...
Digital Transformation Demystified - Part 2: Digital Transformation (Inside and Outside the Bank) (MP4)
During this webinar bankers will learn about the different customer channels available and their associated risks, potential third-party partners, and costs to the business. The second part of...
Bank Policies & Procedures: Social Media Toolkit (PLM-290)
Provides guidance on how social media will be approached, proper methods for promoting the bank’s message and image, and consequences of not following guidelines. Includes Management and User...
ThinkTECH Thursday - ThinkTECH Connect - Nov 2024 (MP4)
Join us for this fast, fun, informative session to explore fintech solutions for community banks like yours. Each Accelerator selection process we connect with several fintech companies that have...
Bank Policies & Procedures: Bank Owned Life Insurance (BOLI) (PLM-234)
Identifies risks inherent in the acquisition, retention, and use of BOLI. Covers specific types and limitations on BOLI, including key persons, cost recovery, split-dollar life insurance, and life...
Basics of Banking, Overview, What We Do! (MP4)
Welcome to banking! There is hardly a vocation that touches more lives than the finance industry. To fully realize what we do, one needs to understand the banking industry. We do much more than...
Bank Policies & Procedures: Technology Risk Management (PLM-176)
Covers responsibility and management structure; security concerns related to physical systems, personnel, computers/databases, audit trails, and cyber threats; electronic banking; contingency...
Improving Your Credit Write Ups, Analyzing and Targeting Your Approach to Explain the Risk (MP4)
No credit committee wants to read an epic non-fiction piece of work. The key to effective credit write ups is to focus on the core key risks of the credit. Each credit request begins with a...
ICBA ThinkTECH Connect APRIL 2024
Join us for this fast, fun, informative session to explore fintech solutions for community banks like yours. Each Accelerator selection process we connect with several fintech companies that have...
Bank Policies & Procedures: Appraisals & Evaluations (PLL-124)
Establishes guidelines to assist the bank in protecting its interest in real estate-related transactions. Includes appraiser and evaluator qualifications and selection, as well as the competency...
Bank Policies & Procedures: Servicemembers Civil Relief Act (PLC-223)
This policy outlines the financial relief protection extended to servicemembers when they are called into active military duty. Covers issues with direct implications to community banks, such as...
Bank Policies & Procedures: FDIC Signage & Advertisement Requirements (PLC-344)
The FDIC has recently updated the requirements regarding FDIC insurance. As part of that update, all FDIC-insured institutions must have a policy regarding these FDIC requirements. Streamline...
Bank Policies & Procedures: Fair Credit Reporting Act (PLC-115)
Defines the bank's responsibilities under the act, including loan and deposit declinations. Establishes guidelines for investigative reports and use of prescreened lists.
ThinkTECH Thursday - Alumni Showcase - Sept 2024 (MP4)
Experience demonstrations of the latest solutions from several of our ThinkTECH Accelerator companies from previous years. Learn about how these companies are helping community banks flourish, hear...
Check Fraud 2022 (MP4)
We know that people are writing less checks. However, did you know that checks continue to be the most common way financial crimes are committed? Join us for this 60-minute webinar to hear about...