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Bank Policies & Procedures: Overdrafts (PLL-084)
Designed to address the risk associated with overdrafts, including the responsibility to communicate the policy to customers, payment or return of items, collection, charge-off and account...
BSA Hot Topics (MP4)
Gain an overview of the bank regulatory and supervisory highlights from 2023 and some predictions on what might be in store for 2024. The discussion will cover the regulators' identified top 10...
Bank Policies & Procedures: Information Security Program Policy (PLM-252)
This policy and the sub-policies it contains are designed to provide guidance to all bank employees of the confidentiality and importance of safely maintaining customer information.
Bank Policies & Procedures: Loan Review (PLL-082)
Covers loan review committee duties and loan review officer responsibilities and qualifications, as well as scope of review, sample selection, and types of review. Highlights a rating system that...
Credit Boot Camp Part 1 - Foundational Aspects of Commercial Credit MP4
Kick off the Credit Boot Camp series with a focused session on the essential principles of managing credit risk in commercial banking. This session redefines the role of the banker—not as a lender,...
ICBA ThinkTECH Connect (MP4)
Join us for this fast, fun, informative session to explore fintech solutions for community banks like yours. Each Accelerator selection process we connect with several fintech companies that have...
Bank Policies & Procedures: Dormant Accounts (PLM-185)
Addresses responsibility, defining dormant/inactive accounts, processing, reporting, and service charges and interest payments.
Synthetic Identity Fraud (Individual)
This course explores how fraudsters create synthetic identities and use them to get credit cards and other forms of credit. Learn how synthetic identities are created, how fraudsters use them to...
ThinkTECH Thursday - Solutions Forum - AI - Sept 2024 (MP4)
With so much buzz about AI, we answer the question of how five community banks are starting to put this powerful technology to work. Join us for this 90 minute session as we hear from five bankers...
Bank Policies & Procedures: Incident Response Plan (PLM-250)
Lays out the steps to be followed should a bank experience a breach of data or loss of customer information. Includes an Incident Response policy, steps to take for specific types of incidents, a...
Bank Policies & Procedures: Board of Directors (PLM-100)
Designed to assist the board in recognizing and carrying out its duties and responsibilities for overall direction of the bank. Includes planning and budgeting, monitoring operations, overseeing...
ICBA Human Resources Generalist Certificate Program - California (Individual)
HR Generalists are an integral part of the human resources function in an organization. This comprehensive eight-part, online certificate program is designed to provide human resource managers and...
Bank Policies & Procedures: Sale of Nondeposit Investments (PLM-230)
Applies to all retail sales of nondeposit products, including marketing and promotional activities. Covers objectives, scope, responsibility, minimum standards, program management, setting and...
Social Engineering Awareness (Individual)
This course explores what social engineering is, the types of social engineering attacks criminals use and the techniques they use to manipulate people into performing actions that either...
Bank Policies & Procedures: Bank Secrecy/AntiMoney Laundering (PLC-109)
Provides procedures as required by the regulatory agencies. Includes information on exempt persons, internal records, currency transaction reports, Office of Foreign Assets Control, Customer...
Physical Information Security (Individual)
Successful security programs combine general security and loss prevention techniques that are designed for daily operations with targeted techniques that are designed to prevent losses from...
Bank Policies & Procedures: Do-Not-Call (PLC-240)
Provides banks with guidance on complying with FTC and FCC regulations dealing with telemarketing practices. Covers federal Do Not Call Registry, internal lists, customers and non-customers,...
Cyber & Information Security Overview for Employees (Individual)
While community banks are diligent in their management of cybercrimes, mitigating sophisticated cyber threats can be challenging. It is up to bank employees to understand their role in protecting...
Ethics for Bankers (Individual)
A bank’s reputation for integrity is perhaps its most valuable asset and is determined by the conduct of its Directors, Officers and employees. Bank employees must strive to avoid situations that...
Credit Boot Camp Part 5 - Cash Flow Based Loan Structure MP4
Every loan request originates from a cash shortfall, and it must be repaid through a self-liquidating asset. Too often, bankers default to standard loan structures based solely on policy, without...
ThinkTECH Alumni Showcase - Where are they Now? (MP4)
Experience demonstrations of the latest solutions from several of our ICBA ThinkTECH Accelerator companies from previous years. Learn about how these companies are helping community banks flourish...
Managing a Remote Workforce (Individual)
In times of crisis, employees are sometimes required to work from home. The transition from the traditional workplace to a remote environment is not easy. This course explores the challenges of...
Bank Policies & Procedures: Quality Control System (PLL-226)
Sets the guidelines for establishing a quality control system. Covers the purpose and scope of a quality control system, system operation, investigation, and policy review.
AI Demystified: 101 (MP4)
Everyone is talking about AI and how it is changing how people work, live—and bank. This webinar is designed to provide community bankers with a primer on artificial intelligence and the...
Bank Policies & Procedures: Unfair Deceptive or Abusive Acts and Practices (PLC-116)
Establishes procedures for receiving and handling consumer complaints. States the bank's intent to prevent unfair, deceptive or abusive acts or practices in connection with any transaction for a...
Bank Policies & Procedures: Vendor Risk Management (PLM-213)
Provides guidance on managing the risks that may arise from outsourced relationships, including responsibilities, risk assessment, due diligence, contracts, security and confidentiality, controls,...
Bank Policies & Procedures: Internet/E-Mail Risk Management (PLM-183)
Establishes a set of policies for use of the Internet and e-mail facilities. Includes guidelines for customers' privacy, procedures in the case of disruptions of bank operations, bank computers,...
IT Security: Safe Web Browsing (Individual)
This course explores the threats to your security and privacy, and threats to your organization. Learn how to mitigate these threats with software settings and updates, as well as best practices...
Regulation DD: Truth in Savings - Overview (Individual)
The primary purpose of the Truth-in-Savings Act is to give consumers enough information to make an informed decision about deposit accounts they want to open at the bank via standardized...
Bank Policies & Procedures: Electronic Banking Risk Mgmt (PLM-182)
Establishes detailed policy guidelines for use of electronic banking, including security of customer information, third-party vendors, security controls, passwords, authentication, and strategic risk.
Understanding UDAAP (Individual)
Unfair, deceptive, or abusive acts and practices (UDAAP) can cause significant financial injury to consumers, erode consumer confidence, and undermine the financial marketplace. Federal Regulations...
Finosec Cybersecurity Assessment Tool MP4
Developed in partnership with the Independent Community Bankers of America (ICBA), the Finosec Cybersecurity Assessment Tool is tailored to the unique needs of community banks and aligned with CIS,...
IT Security: E-mail Security Awareness (Individual)
This course is designed for all employees who use corporate e-mail. In this course, you will learn about how cyberthieves acquire personal and sensitive information through e-mail, and infect...
Regulation O: Insider Lending - Overview (Individual)
Regulation O governs extensions of credit made by a bank to an executive officer, director, or principal shareholder. It also applies to extensions of credit made by a bank to a political or...
Workstation Security Essentials for Bank Employees (Individual)
The damage and impact from a data breach is more than the loss of the confidential information, it can also affect the bank's reputation and customer confidence. Workstation security is about much...
Bank Policies & Procedures: Litigation Risk (PLM-211)
Defines the risks associated with real or threatened litigation. Covers legal counsel's role and responsibilities, risk management, assessment of potential losses, and system controls.
Elder Fraud (MP4)
Elder Fraud is projected to be one of the biggest growing segments of crime in our country! Criminals know who to target and have found ways to get close to control and exploit their victims....
Bank Policies & Procedures: Social Media Policy and Guideline (PLM-289)
Provides guidance on how social media will be approached, proper methods for promoting the bank’s message and image, and consequences of not following guidelines. Includes Management and User...
Time Management (Individual)
This course addresses the nuts and bolts of time management and includes tools for setting goals, keeping logs, and planning your time. It includes methods for identifying low pay-off activities...
Bank Secrecy Act: Senior Management & Directors (Individual)
The Bank Secrecy Act (BSA) is one of the main tools the Federal Government uses to combat financial crimes and terrorist activity. The BSA requires banks to assist in preventing crime by enacting...
NIST Cybersecurity Framework (CSF) 2.0 MP4
Explore the key updates in NIST Cybersecurity Framework (CSF) 2.0—the U.S. government’s leading guidance for managing cybersecurity risk. New elements include expanded focus on governance, supply...
Bank Policies & Procedures: Liquidity Risk Management (PLM-096)
Designed to ensure that the bank is managed to provide an adequate level of liquidity to meet both predicted and unexpected cash needs while maintaining a planned net interest margin.
Bank Policies & Procedures: Liquidity Contingency Fund Plan (PLM-272)
Provides a written contingency funding plan as required by Interagency Guidance on Funding and Liquidity Risk Management. Delineates strategies and actions addressing potential liquidity...
White Paper: Cultivating the Strategic Value of Credit Card Rewards Programs
Given the increasing popularity of credit card rewards programs, ICBA Bancard and TCM Bank, N.A., dove into the landscape to explore the latest trends, developments, and opportunities for community...
ThinkTECH Thursday - Solutions Forum - December 2024 (MP4)
Seniors are being challenged each day by clever cyber criminals that are preying on them in new and different way. Seniors are at risk through schemes like “pig butchering” and ICBA is working to...
Bank Policies & Procedures: Commercial Lending (PLL-079)
Covers the bank's approach to commercial/business loans, including credit types, interest rates, pricing, borrower information requirements, legal lending limits, credit criteria, collateral,...
Introduction to Consumer Lending (Individual)
Consumer credit is an important element of the United States economy. A consumer’s ability to borrow money easily allows a well-managed economy to function more efficiently and stimulates economic...
Cyber & Information Security Overview for Senior Management & Directors (Individual)
Building and operating an information security program at your organization can be challenging. Building and operating an information security program at your organization can be challenging. This...
Telephone Consumer Protection Act
The Telephone Consumer Protection Act was signed in 1991. It was enacted to protect consumers from unwanted calls commonly called “robocalls”. The TCPA places restrictions on the use of the...
IT Security: Password Security Awareness (Individual)
This course explores the importance of having strong passwords, how and why hackers access accounts and systems, the consequences of these security breaches as well as both good and bad password...
Bank Policies & Procedures: I.T Asset Lifecycle Policy (PLM-330)
Establishes lifecycles for the hardware and software that is used within the bank as defined by the manufacturer or determined by the bank, identified by the manufacturer's plans for providing...
Bank Policies & Procedures: Reg B: Equal Credit Opportunity (PLC-118)
Provides guidance for lenders on the requirements of this regulation as well as prescreening, the interview and application process, credit evaluation, action notifications, signature policy, and...
ICBA Bank Compliance Certificate Program (Individual)
The ICBA Education Compliance Certificate Program is designed to give community bankers the knowledge and skills they need to become experts in bank compliance. They will learn to explain the role...
ICBA Community Bank Briefing 2023 Q4 (MP4)
Join ICBA experts for a quarterly update on industry news and highlights. The 75-minute briefing will include details about regulations and congressional events from inside the Capital Beltway and...
Bank Policies & Procedures: Interest Rate Risk (PLM-095)
Establishes the guidelines to ensure that the bank is managed to recognize, measure, and control interest rate risk by setting risk limits, strategies, and reporting formats. Updated to reflect the...
Bank Policies & Procedures: Real Estate Settlement Procedure (PLC-122)
Establishes internal procedures to ensure proper compliance with the act, such as disclosures, escrow accounts, mortgage servicing transfers, and error resolution.
Demystifying AI: Regulatory Environment (MP4)
Before getting started with AI, understand the regulatory environment for banks adopting this new technology. When you implement AI in your business you will have to adhere to new and emerging...
ICBA Audit Certificate Program (Individual)
The ICBA Education Auditing Certificate program equips internal auditors with the knowledge and tools needed to successfully conduct and perform the internal audit function in their bank. This...
Bank Policies & Procedures: Secondary Mortgage Market (PLL-287)
This policy establishes the guidelines for the bank to follow to stay in compliance with the rules, regulations, and industry standards that apply to the origination and sale of whole loans by the...
Harassment Prevention Training for Employees [US] (Individual)
Sexual harassment and other forms of illegal discrimination are damaging to organizations, employees and society at large. This training will give employees a greater understanding of harassment...