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Teller Basics (Individual)
Banking is a people-oriented service industry. As in other service industries, customers expect quick, efficient, courteous service. However, in banking, expectations are heightened. Customers need...
FCRA: Overview (Individual)
The Fair Credit Reporting Act (FCRA) became effective on April 25, 1971. The FCRA contains responsibilities both for entities that are consumer reporting agencies, for entities that procure and use...
Bank Policies & Procedures: Loan Workout Policy (PLL-286)
Establishes an appropriate practice for renewing and restructuring troubled credits. Addresses the requirements that are appropriate for the complexity of the bank’s loans and that are consistent...
Bank Policies & Procedures: Reg P: Consumer Privacy Policy (PLC-200)
Addresses the collection, use, and retention of customer information, including maintenance of accurate information, limiting employee access, protection via security procedures, maintaining...
SAFE Act Training for MLOs (Individual)
The Secure and Fair Enforcement for Mortgage Licensing Act (SAFE Act) mandates a nationwide licensing and registration system for residential mortgage loan originators as well as the development of...
Bank Policies & Procedures: Disposal Consumer/Customer Info (PLM-232)
Sets forth the bank’s systems and policies regarding the destruction of customer and consumer information. Defines various bank records and outlines steps to destroy information contained in them....
Regulation CC: Funds Availability Act - Overview (Individual)
Regulation CC, also known as the Expedited Funds Availability Act, establishes the basic rights, liabilities, and responsibilities financial institutes have regarding the availability of deposited...
Bank Policies & Procedures: Funds Management (PLM-097)
Designed to ensure that the bank is managed to provide adequate liquidity and a satisfactory and consistent level of profit within suitable interest rate risk constraints.