With the right partnership, your community bank can offer credit services to better meet your clients’ needs and help them achieve their larger financial goals. Whether you’re augmenting the services your bank already provides or building a new offering of cards, Total Card Management (TCM) from TCM Bank, N.A., provides a well-rounded selection of credit cards branded with your logo.
Quick Stat
191M
Americans have at least one credit card account
Source: Forbes
Your bank can offer market-competitive credit cards without the risk, liability or hassle of starting and managing the cards yourself—all while earning non-interest revenue.
Focused on credit cards
Founded in 1998, TCM Bank is just one part of the broader ICBA Bancard payment services program. Unlike a traditional community bank, TCM is a limited-purpose bank specializing entirely in credit cards.
What does this mean for community banks? When partnering with TCM Bank, your bank can continue normal operations while TCM supports the issuance and servicing of credit cards to your customers. With more than 25 years of credit card issuing experience, TCM Bank has developed partnerships with more than 750 financial institutions across the U.S. and services the needs of more than 530,000 cardholders.
Credit tools for success
TCM offers a fully customizable credit card solution for your community including start-up agent programs and portfolio acquisitions. Here are a few of the program details:
Consumer Agent Program
If your bank doesn’t currently offer credit cards, TCM can help. Its Consumer Agent Program gives your customers a wide selection of credit cards branded with your bank’s logo. These card product offerings range from helping build or rebuild credit and points per dollar on net purchases to unlimited reward points and cash back.
All cards offer a mobile app, mobile payments such as Apple Pay, free FICO Score, tap to pay, fraud monitoring and more. The Consumer Agent Program offer benefits such as:
A dedicated relationship manager
Staff training, education and promotions
Customizable multichannel marketing support
Cardholder campaigns to maintain “top of wallet”
Compliance support
In-house customer contact center—real people, not robots
Business Agent Program
TCM can help bring your community’s small businesses, nonprofits and larger local organizations a selection of business credit cards through its Business Agent Program.
Each card option includes perks like employee cards at no added cost, integration with expense management systems, consolidated statements and 24/7 customer service support from real people.
Other Business Agent Program benefits include:
Dedicated relationship manager
Business concierge service
Staff training, education and promotions
Customizable multichannel marketing support
Cardholder campaigns to establish your bank’s card as “top of wallet”
In-house customer contact center—real people, not robots
Regardless of which agent program your bank chooses, working with TCM Bank helps your bank create a competitive new suite of products for your customers while maintaining your brand identity.
As part of your bank’s partnership with TCM Bank, your customers will have access to high-touch customer service designed to bring the same kind of personal service that community banks are known for.
In-house customer service
As part of your bank’s partnership with TCM Bank, your customers will have access to high-touch customer service designed to bring the same kind of personal service that community banks are known for. With TCM’s U.S.-based, in-house customer service and online account management, your customers can get timely answers to any questions that may arise with their TCM-issued credit card.
Portfolio purchasing
If you’re interested in selling your bank’s credit card portfolio, TCM will evaluate your existing portfolio then make a competitive offer, and you can continue to provide branded credit cards to your customers through the agent credit card program.
Your bank can maintain control of your customer base and as a credit card-only bank, TCM won’t cross-sell any other financial products to your customers. Learn more about TCM Bank.
Or if your community bank would prefer to issue its own credit cards to customers, a direct issuing option is offered through TCM’s parent company ICBA Bancard. This option allows your bank to maintain total control over your credit portfolio such as pricing, underwriting and collections. To learn more about this option at ICBA Bancard.
By taking full advantage of the payment solutions offered by TCM and ICBA Bancard, you can expand the credit card services your bank provides and better meet the needs of your customers.