In a diverse world, one of the greatest skills a leader can have is the ability to talk to people with different perspectives. This goes beyond making space for diversity of background, experience or opinion; it’s about listening and learning. Teams are made up of people from all walks of life and with different life experiences, and they all have valuable contributions to make.
Here are some tips on how to encourage productive conversation between diverse team members, and how to turn difference into an asset.
Avoid making assumptions about people. We all have our preconceptions, but push beyond them. You may be surprised by what you discover about your team members, and you may unearth skill sets that are useful to the bank.
Create an environment where everyone feels safe sharing their opinions. Encourage every team member to contribute to discussions, but at their own level of comfort. Obviously, pushing introverts to speak up in group contexts might not always be the most effective strategy. Offer support and encouragement where possible.
Use clear language. Avoid jargon or expressions that could alienate others.
Curiosity is a powerful tool. Tap into yours by asking questions about your colleagues’ experiences. Ask open-ended questions that require longer answers than “yes” or “no.” For example, “Can you tell me how you reached that conclusion?” Dig deeper and encourage wider-ranging discussions.
Practice active listening. Let your colleagues speak without interruption but acknowledge the points they are making. Then briefly repeat back to them what you understand from what they shared. Also, be mindful of nonverbal cues.
Listen on an emotional level. Beyond words, what are they expressing? How would you feel if you were in their shoes? Acknowledge their feelings.
Be open-minded. If you’re surprised by any of their opinions or perspectives, challenge yourself and your preconceptions. Be aware of your own biases. Even if you don’t agree, recognize that what others are feeling matters to them.
Share your own experiences. Return the favor; it’s important to make the dialogue mutual.
Stay positive and focus on solutions. Don’t dwell on things you disagree about.
Celebrate achievements together. What you achieve is a tribute to the different talents and skills within your team. Make a strength out of that, and foster team spirit by celebrating your wins.
Whether it’s in person, through emails or over video call, our work life is consumed by communication. So, why not explore the different perspectives in your team? Learning how to communicate effectively on diverse issues helps to build stronger—and more motivated—teams that can fuel even greater workplace success.
