Mindy Charski

Mindy Charski is a Dallas-based business journalist, content writer and ghostwriter who has been writing professionally for more than 25 years. She currently covers banking, personal finance, marketing, adtech and small business.

Articles by Mindy Charski

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Bank Teller Training Strategies for Community Bank Success

Learn how future-back thinking helps community bank leaders create a strategic roadmap. Discover a four-step future-state planning exercise to align your leadership team and drive innovation.

3 Ways to Cool Down Hot-Tempered Bank Customers

Customer hostility is on the rise. Discover three proven strategies community bankers use to defuse tense situations and protect their institution's reputation.

40 Under 40: 2026's Community Bank Leaders

Our eighth annual 40 Under 40 Community Bank Leaders awards highlight the people who are shaping the present and future of our industry. The winners stand out for their achievements in the workplace and beyond, from improving operational efficiency and advocating for strong customer service to promoting financial literacy in the communities they serve.

Strategies for Helping Business Borrowers in Distress

Learn how community banks can identify early warning signs of financial distress and empower borrowers through loan restructuring and proactive communication.

These San Diego Community Banks are Powering Local Business

San Diego’s community banks are fueling growth across life sciences, small business, and underserved communities. Three ICBA member banks share how local decision-making and mission-driven banking support a thriving regional economy.

How to Encourage Innovation Beyond the C-Suite

Thinking outside the box isn’t only a job for the C-suite. Employees at all levels can—and should—contribute to innovation at their community banks. Here are some ideas from your peers about how to make it happen.

KS Bank Helps Make Retirement Plans Happen

KS Bank’s wealth division provides retirement benefits planning services to its business clients to help them save money and attract and retain employees.

Workplace Culture: A Make or Break for Community Bank Employees?

Culture keeps a workplace and its employees running—whether they know it or not. From values and practices to the way colleagues interact, culture drives a community bank from the inside out.

Why is Streaming the Hottest New Marketing Platform for Community Banks?

As streaming services grow in popularity with viewers, community bankers are exploring the targeting capabilities and flexibility of advertising on connected TV.

OneUnited Bank Uses Tech to Bridge the Racial Wealth Gap

OneUnited Bank’s AI-powered financial wellness tool is enabling the bank’s customers to make better financial decisions and build generational wealth.

Stearns Bank Lays Groundwork in Minnesota's Hmong Community

Stearns Bank is fostering trust, financial empowerment and meaningful relationships with Minnesota’s sizable Hmong community by establishing a branch in one of their cultural hubs.

Can Community Banks Benefit from Culture Leadership Positions?

Is culture something that falls into place naturally or something that is cultivated?

The Status of De Novos Going Into 2024

De novos breathe new life into the banking sector, but activity is still far below its historic highs. That said, a new crop of community banks shows there’s great potential for success.

Digitizing the Commercial Lending Process

With a new digital commercial loan solution, The Killbuck Savings Bank Co. has catapulted its commercial lending and loan origination system into the high-speed digital era.

Primis Bank Brings Banking to Your Front Door

Inspired by a fateful food delivery, Primis Bank launched V1BE, a banking delivery service that serves both individuals and businesses.

6 ways community banks can build a better onboarding experience

The first few weeks of an employee starting a new job are pivotal in terms of how they’ll connect to the bank and their role. We spoke with community bankers about how they perfected their onboarding processes.

Market your community bank with first-party data

Customer data fuels efficient and effective marketing these days. Community banks own an enviable amount of data, but not all are leveraging it to its fullest extent.

MDIs and CDFIs bolster minority-owned businesses

When the U.S. Treasury created the Emergency Capital Investment Program (ECIP), it provided MDIs and CDFIs with an influx of capital that they’re using to help minority-owned businesses in their communities.

The future of workplace flexibility

The pandemic forced the issue of remote and hybrid working for many employees, and though challenges remain, many companies are looking to accommodate employees’ expectations. We asked how banks are dealing with the shifts in their employment models.

Community banks are thriving in Texas

With the record growth of San Antonio, Houston and Austin, southern Texas is becoming a hub for business. Here’s how four community banks are thriving in this environment.

How Queensborough Bank Supports Jefferson Hospital

Learn how Queensborough National Bank & Trust Company supports rural healthcare through $600,000 in donations to Jefferson Hospital and the Georgia HEART Program.